Senior Technical Project Manager (Open to Anywhere in the US)
Company: Proofpoint
Location: Sunnyvale
Posted on: June 18, 2022
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Job Description:
It's fun to work in a company where people truly BELIEVE in what
they're doing!We're committed to bringing passion and customer
focus to the business.Company Overview At Proofpoint, we have a
passion for protecting people, data, and brands from today's
advanced threats and compliance risks. We hire the best people in
the business to:Build and enhance our proven security platformBlend
innovation and speed in a constantly evolving cloud
architectureAnalyze new threats and offer deep insight through
data-driven intelCollaborate with customers to help solve their
toughest security challengesWe are singularly devoted to helping
our customers protect what matters most. That's why we're a leader
in next-generation cybersecurity-and why more than half of the
Fortune 100 trust us as a security partner.The Role -Proofpoint is
seeking a proactive, organized and experienced individual with
excellent customer service and project management skills to join
the Professional Services team. Your role will include planning and
managing midsized to extremely large, complex engagements. - You
will be responsible for setting customer expectations, tracking
SOWs, facilitating communication and escalations and planning and
driving projects to successful completion. - Your day-to-day Engage
with new and existing enterprise customers in a technical project
management capacity.Work with the project team to create detailed
project plans and drive them to completion.Track and manage project
dependencies, work progress, budgeted hours and resource
allocation.Coordinate and facilitate planning and working
meetings.Ensure plans are aligned with resources, company
objectives, and technical standards.Ensure plan objectives and
milestones are clearly defined and attainable.Provide regular
status reports to customer and management as necessaryManage
multiple projects simultaneously and ensure that processes are
being followed.Work collaboratively with other departments,
including sales, support, engineering, and product management, to
ensure successful completion of customer engagements.Serve as the
customer advocate to Proofpoint departments during the engagement
process.Facilitate customer escalations, driving issues to
resolution.Manage internal projects within Professional Services
Operations Team to improve quality and efficiency of services to
customer.Collaborate with all members of the Professional Services
team as well as other departments in refining and expanding
Professional Services operations best practices and processes.What
you bring to the teamBSCS or equivalent experience7+ years industry
experience in a customer-facing technical field such as
professional services, sales engineering, or technical support,
with an excellent customer service recordExperience in large
systems design and project implementation for enterprise email
environmentsBroad technical knowledge of Internet products and
technologiesA broad understanding of Internet protocols and how
they work, particularly HTTP, SMTP, IMAP, RFC822, LDAP, PKI; CASB
and other cloud architectures a plusBasic knowledge of networking
topology, TCP/IP protocol, network configuration and components
(firewalls, routers, etc.)Strong email, email security, and
messaging infrastructure project delivery experience; knowledge of
archiving and supervision methodology a plusAbility to work at all
levels within an organization, including C-Levels, of
organizations, both technically and professionallyAdept at conflict
resolution: This job entails working with a variety of people and
personalitiesWhy ProofpointAs a customer focused and driven-to-win
organization with leading edge products, there are many exciting
reasons to join the Proofpoint team. We believe in hiring the best
the brightest and cultivating a culture of collaboration and
appreciation. As we continue to grow and expand globally, we
understand that hiring the right people and treating them well is
key to our success! We are a multi-national company with locations
in 10 countries, with each location contributing to Proofpoint's
amazing culture!If you like wild growth and working with happy,
enthusiastic over-achievers, you'll enjoy your career with
us!SummaryLocation: Sunnyvale, CAType:
Keywords: Proofpoint, Sunnyvale , Senior Technical Project Manager (Open to Anywhere in the US), Executive , Sunnyvale, California
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