Senior Technical Project Manager (Open to Anywhere in the US)

Company: Proofpoint
Location: Sunnyvale
Posted on: June 18, 2022

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Company Overview At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to:Build and enhance our proven security platformBlend innovation and speed in a constantly evolving cloud architectureAnalyze new threats and offer deep insight through data-driven intelCollaborate with customers to help solve their toughest security challengesWe are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner.The Role -Proofpoint is seeking a proactive, organized and experienced individual with excellent customer service and project management skills to join the Professional Services team. Your role will include planning and managing midsized to extremely large, complex engagements. - You will be responsible for setting customer expectations, tracking SOWs, facilitating communication and escalations and planning and driving projects to successful completion. - Your day-to-day Engage with new and existing enterprise customers in a technical project management capacity.Work with the project team to create detailed project plans and drive them to completion.Track and manage project dependencies, work progress, budgeted hours and resource allocation.Coordinate and facilitate planning and working meetings.Ensure plans are aligned with resources, company objectives, and technical standards.Ensure plan objectives and milestones are clearly defined and attainable.Provide regular status reports to customer and management as necessaryManage multiple projects simultaneously and ensure that processes are being followed.Work collaboratively with other departments, including sales, support, engineering, and product management, to ensure successful completion of customer engagements.Serve as the customer advocate to Proofpoint departments during the engagement process.Facilitate customer escalations, driving issues to resolution.Manage internal projects within Professional Services Operations Team to improve quality and efficiency of services to customer.Collaborate with all members of the Professional Services team as well as other departments in refining and expanding Professional Services operations best practices and processes.What you bring to the teamBSCS or equivalent experience7+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support, with an excellent customer service recordExperience in large systems design and project implementation for enterprise email environmentsBroad technical knowledge of Internet products and technologiesA broad understanding of Internet protocols and how they work, particularly HTTP, SMTP, IMAP, RFC822, LDAP, PKI; CASB and other cloud architectures a plusBasic knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)Strong email, email security, and messaging infrastructure project delivery experience; knowledge of archiving and supervision methodology a plusAbility to work at all levels within an organization, including C-Levels, of organizations, both technically and professionallyAdept at conflict resolution: This job entails working with a variety of people and personalitiesWhy ProofpointAs a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint's amazing culture!If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!SummaryLocation: Sunnyvale, CAType:

Keywords: Proofpoint, Sunnyvale , Senior Technical Project Manager (Open to Anywhere in the US), Executive , Sunnyvale, California