Conversational AI Program Manager, Google Cloud
Company: Google
Location: Sunnyvale
Posted on: June 18, 2022
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Job Description:
Minimum qualifications:Bachelor's degree in Computer Science,
Engineering, a related technical field, or equivalent practical
experience.5 years of experience in project managing and delivering
technical solutions.
5 years of experience in technology as a release manager, engineer,
or quality assurance lead.Experience with technical client service
(e.g., consulting), and managing product launches and releases.
Preferred qualifications:Experience with the design and production
implementation of chat and voice bots in an enterprise
environment.
Experience with natural language processing and related
concepts.Experience in developing AI solutions by applying key
industry tools, techniques, and methodologies.Experience managing
software development release cycles (e.g., consulting).Experience
in one or more discipline areas: chat/voice bot development,
machine learning, natural language processing, contact center
technologies, or linguistics.Excellent leadership and influencing
skills in the application of AI or Machine Learning. About the job
The Google Cloud Platform team helps customers transform and build
what's next for their business - all with technology built in the
cloud. Our products are engineered for security, reliability and
scalability, running the full stack from infrastructure to
applications to devices and hardware. Our teams are dedicated to
helping our customers - developers, small and large businesses,
educational institutions and government agencies - see the benefits
of our technology come to life. As part of an entrepreneurial team
in this rapidly growing business, you will play a key role in
understanding the needs of our customers and help shape the future
of businesses of all sizes use technology to connect with
customers, employees and partners.As a Conversational AI Program
Manager, you will work with Google's customers on conversational AI
projects to help them transform their contact centers using
Google's Cloud Conversational AI (CCAI) solution.In this role, you
will build conversational interfaces and virtual agents for
customers using core products, such as Dialogflow and Contact
Center AI. You will manage CCAI releases for strategic Google Cloud
customers doing requirements gathering, overseeing the quality
assurance process, designing metrics to monitor the success of
launches, addressing customer feedback, and delivering virtual
agent solutions.You will help develop, deploy, and manage
Dialogflow and CCAI solutions in production. You will provide
project management, consulting, and technical aptitude to customer
engagements while working with client executives and technical
leaders to deploy these solutions via Google's Cloud Platform. You
will maintain a close partnership with Google's Cloud AI
Engineering teams to build and constantly drive excellence in our
products. Google Cloud accelerates organizations' ability to
digitally transform their business with the best infrastructure,
platform, industry solutions and expertise. We deliver
enterprise-grade solutions that leverage Google's cutting-edge
technology - all on the cleanest cloud in the industry. Customers
in more than 200 countries and territories turn to Google Cloud as
their trusted partner to enable growth and solve their most
critical business problems. Responsibilities Build a robust release
management process for virtual agent solutions on Google's core
conversational AI platforms, such as Dialogflow.Lead a team of
Conversational Architects, Quality Assurance Engineers, and Dialog
Designers to drive successful launches of virtual agents for
customer projects.Manage success metrics and control the feedback
loop process to drive product improvements with each iteration.Work
with internal specialists, Product, and Engineering teams to
package best practices and lessons learned into thought leadership,
methodologies, and published assets. Interact with partners and
customer technical stakeholders to manage project scope,
priorities, deliverables, risks/issues, and timelines for
successful client outcomes. Advocate for customer needs in order to
overcome adoption blockers and drive feature development based on
field experience.
Keywords: Google, Sunnyvale , Conversational AI Program Manager, Google Cloud, Executive , Sunnyvale, California
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