Service Deliver Manager II
Company: Astreya
Location: Sunnyvale
Posted on: June 16, 2022
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Job Description:
Company DescriptionAstreya is the leading IT solutions provider
to deliver technology-enabled services and fuel digital
transformation to some of the most exciting companies on the
planet. We are at the cusp of a new way of working with our
delivery model that helps our clients be positively productive by
matching exceptional people to on-site teams delivering world-class
IT service. With engineers in over 30 countries and 70 cities
around the world, we are a global company working with the world's
most recognizable and innovative organizations.Job DescriptionWhat
this Job Entails: -The Service Delivery Senior Manager is a client
facing role and requires that you establish and satisfactorily
manage client and employee expectations. The role requires
leadership, strong ability to multitask, prioritize, communicate,
and direct a very diverse set of teams. The responsibilities range
from interviewing, hiring, and managing personnel to perform day to
day tasks, ensuring that work is performed as expected, with
regular client communication on progress. The successful candidate
will have the ability to manage and evolve existing services across
multiple disciplines, assisting sales teams with the growth
strategy. -Scope: -Establishes operational objectives and work
plans and delegates assignments to subordinates. -Reviews
objectives of other managers to determine operational success.
-Involved in developing, modifying and executing company policies
that affect immediate operations and may also have company-wide
effect.Your Roles and Responsibilities:Provide leadership to
diverse operations teams -Implement, monitor and timely report to
customers on service delivery metrics -Implement personnel
onboarding, training, and service improvement activities, ensuring
systems, methodologies, and procedures are in place and followed by
each service team -Drive internal and client meetings covering
delivery performance, service improvements, quality, and processes
-Be accountable for the quality of service and performance; ensure
future demand from growth and projects are understood and factored
into capacity plans for all associated teams -Work closely with
Business Development and Client partner teams to support growth,
including help with services content for Statements of Work, and
development/transition to stronger managed services capabilities
-Work with the SMEs and stakeholders to define the roadmap for any
given product and translate this into user stories or RFPs
depending on the buy Vs build decisionWork closely with Recruiting
to develop pipeline and process for hiring strong candidates and
interview where necessary -Further, develop and maintain retention
program and incentives for field employee satisfaction -Manage
complex and/or large projects or delivering the IT components of
major projects to time, cost, quality and benefits realisation
requirementsAssimilate, understand and manage problem solving and
opportunities recognition in the context of IT Infrastructure
and/or Application change solution concept, solutioning, design and
deployment in a major software services/hardware
environmentSuccessfully deliver a range of complex, high profile IT
projectsImplement and lead improvements in project
lifecycleIdentify projects at risk and take appropriate action to
recover, often working across divisional boundariesTake ownership
for the resolution of highly complex issues and risks that have
been escalated. Leads the collaborative, dynamic planning process -
prioritizing the work that needs to be done against the capacity
and capability of the teamOther duties as required. This list is
not meant to be a comprehensive inventory of all responsibilities
assigned to this positionRequired Qualifications/Skills:Bachelor's
degree (B.S/B.A) from four-college or university and 8+ years'
related experience and/or training; or equivalent combination of
education and experience -Frequently interacts with subordinate
supervisors, customers, and/or functional peer group managers,
normally involving matters between functional areas, other company
divisions or units, or customers and the company. -Must be able to
lead a cooperative effort among members of a project team.A track
record of successfully delivering a range of complex, high profile
IT projects.Proven track record of implementing and leading
improvements in project lifecycle.Able to identify projects at risk
and take appropriate action to recover, often working across
divisional boundaries.Passionate about the IT industry and how new
technology can improve business outcomes.Strong technical knowledge
of enterprise IT, including but not limited to help desk,
networking, ticket and incident management, AV/VC, and asset
management. -Strong analytical, organizational, communication and
presentation skills. -Highly adaptable with the ability to
effectively manage multiple concurrent work streams. -Strong
business acumen and the ability to provide operational, technical
and financial oversight. -Proven leadership skills with the ability
to motivate, lead, develop, direct and position people to work
effectively in a team environment. -Preferred Qualifications:
-Physical Demand & Work Environment:Must have the ability to
perform office-related tasks which may include prolonged sitting or
standingMust have the ability to move from place to place within an
office environmentMust be able to use a computerMust have the
ability to communicate effectively -Some positions may require
occasional repetitive motion or movements of the wrists, hands,
and/or fingersWhat can Astreya offer you?Employment in the
fast-growing IT space providing you with a variety of career
optionsOpportunity to work with some of the biggest firms in the
world as part of the Astreya delivery networkIntroduction to new
ways of working and awesome technologiesCareer paths to help you
establish where you want to goFocus on internal promotion and
internal mobility - we love to build teams from withinFree 24/7
accessible Professional Development through LinkedIn Learning and
other online courses to give you opportunities to upskill at your
own paceEducation AssistanceDedicated management to provide you
with on point leadership and careNumerous on the job perksMarket
competitive compensation and insurance, health and wellness
benefitsAdditional InformationAstreya Partners is an equal
employment and affirmative action employer. We evaluate qualified
applicants on merit and business needs and not on race, color,
religion, creed, gender, sexual orientation, national origin,
ancestry, age, disability, genetic information, marital status,
veteran status or any other factor protected by
law.#INDG1#LI-GN1SummaryType: Full-timeFunction: Information
Technology
Keywords: Astreya, Sunnyvale , Service Deliver Manager II, Executive , Sunnyvale, California
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