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Senior Project Manager - Global Services New Product Introduction

Company: Intuitive
Location: Sunnyvale
Posted on: June 15, 2022

Job Description:

Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care. Job Description Primary Function of Position: The success of the Services Program Management team is mission critical to the success of the worldwide Services business unit. This is where your leadership, project management expertise, experience in large scale global service operations, fascination with robotic technology, and your passion for leading change within a complex, fast-paced, highly regulated environment can make a direct impact. The Senior Project Manager is responsible for providing cross-functional project management on behalf of the Services business unit in support of launching new products and executing on key strategic initiatives across the Multiport platform. The Senior Project Manager serves as the primary liaison between ISI's Product and Design Engineering teams / Engineering PMO and multiple Global Services functional teams such as Services Product Management, Product Support, Field Service, Technical Support, Customer Success, and Service Manufacturing Operations teams to plan and execute product support strategies and ecosystem that will support the product commercially, the Senior Project Manager will develop service strategies, requirements, manage risks, deliverables, schedules, and leads the cross-functional effort to execute Service Business Unit readiness to the project plan. The Senior Project Manager tightly aligns with upstream/downstream technical and business partners within a specific Intuitive product line. This role is highly cross-functional across both product and design control processes and services/support business processes. Roles and Responsibilities: · Provide functional, strategic, and tactical leadership to project teams responsible for new product introductions (NPI) on behalf of the Global Services business unit, ensuring appropriate planning, communication, risk mitigation and business unit readiness in alignment with product development milestones and commercialization target dates. · Create and maintain project schedules, resource planning, budgets, and communicate status and risks cross-functionally to global Services Business Unit stakeholders. · Partner and integrate with product design and engineering teams during product development to drive service requirements upstream, directly influencing product design for robust serviceability and maintainability of Intuitive products. · Ensure that domestic & global service strategies, assumptions, business opportunities are identified, checked & periodically reviewed throughout duration of project execution & initial product launch. · Maintain a portfolio of active projects for assigned program, organize and lead technical and business service readiness review meetings to Services Executive Management consistent with Intuitive's product lifecycle management and product development process. · Strong collaboration and communication with internal and external business units (commercial, product management and engineering teams), bridging development processes, approaches, and cultures. Work with partner groups to gain alignment & support to achieve project and organizational objectives. · Leadership and coordination of budget development, resource planning, organizational design, and strategy to anticipate and ensure readiness for future business needs. · Lead continuous improvement efforts regarding the project management and product development efforts on behalf of Services Business Unit. · Functional Capabilities and Knowledge Areas o Project Management knowledge - applies project management expertise and enterprise planning and collaboration tools to lead cross-functional teams in developing project charters and plans , organizing and prioritizing the work and effectively managing allocated resources, communicating status, managing project risks, dependencies and resource gaps, executing project plans rolling up to program and product platform levels, and communicating key project updates and information to team and project stakeholders o Product Lifecycle knowledge- Able to handle complex tasks. Applies thorough and detailed understanding of best practice engineering techniques, including design for serviceability/maintainability (DFS/DFM), effective approaches to new products or new approaches to existing products. o Quality Systems Design Control knowledge - able to understand and apply regulatory and statutory processes that govern product development. o Technical knowledge - can follow and grasp technical discussions for hardware, software at subsystem and system level. Can distinguish technical and business needs and provide input to tradeoff decisions when there are impacts involving scope, schedule, cost, resources. o Complexity of Assignments - Assigned multiple priorities as a matter of routine. Prioritizes independently and effectively. Routinely partners and coordinates with others. o Scope of work and collaboration - Influences others with the goal of solving problems and issues in a timely manner to make forward progress. · Planning/Execution o Ability to communicate effectively - Effective presenter and meeting facilitator, tailoring communication content and key messaging to meet the needs of the audience. Maintains and communicates confidential project information internally, with suppliers, and to larger company audiences. o Reality-based projections and status assessments - Proactively seeks and shares information to inform of critical milestones, demonstrating the ability to negotiate and prioritize. Provides early warning of risks and is comfortable speaking up to inform impacted groups and management stakeholders. Ideas are solid and in the context of objectives and constraints. o Risk Management and Problem-Solving independence and thoroughness - Independently orchestrates approaches to managing project risks, determining root cause and problem solving on complex, multi-dimensional issues, and determining when proposed solutions are effective. Knows when to bring in other technical subject matter experts for effective risk and problem resolution. o Focus - Understands priorities of personal work and that of other groups and uses that knowledge to optimize results. Works well under pressure and milestone-based project deadlines. o Effective Interaction - Proactively collaborates across multiple functional groups and is comfortable going outside the core Services team to seek information relevant to completion. Qualifications Skills/Job Requirements: · B.S. Degree in Life Sciences, Engineering, e.g. Biomedical Engineering, Mechanical, Industrial, or Systems Engineering desired. · Project management technical skills - creating and maintaining project plans, schedules, project risk registers, budgeting, resource plans using desktop or enterprise project management tools and software. Leading teams and facilitating team meetings, organizing and tracking issues and actions items. · Experience with enterprise productivity tools such as Smartsheet, JIRA, Confluence and PLM tools such as Polarion, Oracle Agile. · Certification in Project Management, e.g. PMP desired. · Proven record of new product introductions globally as a project leader representing a function. Experience working in support of a Field Service and/or Technical Support organization. · 6-10 years experience managing the introduction and operational readiness of complex capital equipment (medical devices and/or robotics desired), including mechanical, electrical, and software elements containing a large number of parts, subassemblies, SKUs. Knowledge of supply chain processes a plus. · Demonstrated experience influencing product development on behalf of service. Familiarity with Design For Serviceability/Maintenance (DFS/DFM) principles and practices. · Experience working in a regulated environment desired; familiar with or prior application of Medical Device Regulations - FDA Quality System Regulation, EU Medical Device Regulation, ISO standards governing medical devices is preferred. · Pragmatic, organized and detailed. Has a big capacity to both think and do, strong on detail and is highly organized. · Ability to promote ideas persuasively, influence others, and build and maintain effective professional relationships with internal partners and business leaders · An independent thinker willing and able to express and support a point of view. · Demonstrated ability to think innovatively, connecting the dots when others cannot. Able to make the leap from information to insight. · Has a quick intelligence, is fast on their feet and quickly responds to issues and questions. · Can organize, summarize, clarify and communicate ideas simply, succinctly, and accurately to engineering and non-technical audiences and leadership levels. · Capable of maintaining a rapid pace: moves at a nice clip and enjoys having multiple projects going at once. Can change course, adapt and get things done on short timeframes. Additional Information Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. Shift : Day Travel : None Travel Requirements:None Shift:Day

Keywords: Intuitive, Sunnyvale , Senior Project Manager - Global Services New Product Introduction, Executive , Sunnyvale, California

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