Trust, safety and Quality Manager

Company: Pyramid Consulting, Inc
Location: Sunnyvale
Posted on: May 16, 2022

Job Description:

Title: Project Manager, Trust & Safety QualityDuration: 12 monthsLocation: Sunnyvale CA
Project Overview:

• In Trust & Safety Scaled Ops Quality, our mission is to set the gold standard for quality assurance in the trust and safety industry.
• Trust & Safety's extended workforce of manual reviewers is the largest in the fraud, spam, abuse, and content moderation industry. Establishing trusted and proven quality assurance standards for the work of our extended workforce is critical, as incorrect decisions made by manual reviewers can have significant implications on users and/or on machine learning models which consume the labels produced in the manual review process.
• As a team, we define how to measure the quality of manual reviews, build out monitoring tools and processes for the same, and ensure that emerging quality issues are detected in a timely manner. As a project manager, you will be helping us build for scale by migrating our quality framework to one unified platform. You will be involved from project inception and planning out each migration to actual implementation through to documenting the implementation.
  Overall Responsibilities:
  • Drive workflow-level migration plans working with cross-functional partners
  • Drive execution for each migration, track schedule/milestones, flag risks, resolve issues, and manage escalations
  • Coordinate with stakeholders to ensure alignment on new processes, training on tooling/error categorization, UAT, launch readiness, etc.
  • Coordinate with technical resources for the technical aspects of the migration
  • Provide thorough, easy to consume documentation of each migration
    Top 3 Daily Responsibilities:
    • Working with cross-functional partner teams to plan quality implementations
    • Managing the schedule for each implementation and keeping milestones on-track
    • Flagging risks and coordinating escalations when issues ariseSkill/Experience/EducationMandatory
      • BA/BS degree
      • 4+ years of cross-functional project management experience
      • Proven track record of documenting technical implementations
      • Strong communication and collaboration skills
      • Excellent problem-solving, critical thinking, and analytical skillsDesired
        • -SQL knowledge and experience working with multiple large datasets
        • -Content moderation and/or experience quality assurance

Keywords: Pyramid Consulting, Inc, Sunnyvale , Trust, safety and Quality Manager, Executive , Sunnyvale, California