Clinical Improvement Manager
Company: Satellite Healthcare
Location: Sunnyvale
Posted on: May 13, 2022
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Job Description:
The Clinical Improvement Manager (CIM) team functions as Quality
Assurance and Improvement (QAI) support to all Satellite
Healthcare's (SHC) WellBound Home programs. -Clinical Improvement
Manager
-About Satellite Healthcare
Satellite Healthcare is more than simply a dialysis company. Since
our founding in 1974, we have become the industry's leader in
personalized quality care: 70% of our centers earn 4- and 5-star
ratings from Medicaid and Medicare.gov, far ahead of all other
providers. Our success in caring for patients can be attributed to
our mission, our not-for-profit structure, and our people.
Together, they create a powerfully patient-centered
organization.
Our mission is clear: to make life better for people living with
kidney disease. Because we are a non-profit, we can pursue that
mission with all our resources, united by our passion for patient
care. As part of our commitment to continuous improvement,
Satellite Research explores new ways to elevate the effectiveness
and delivery of dialysis therapy. And Satellite Wellbound is
leading the industry in home dialysis because better outcomes and
quality of life are our highest priority. We are also substantial
contributors to community and philanthropic kidney initiatives.
Across our organization, we share a single mission - to make life
better for those living with kidney disease.
About the Role
The Clinical Improvement Manager (CIM) team functions as Quality
Assurance and Improvement (QAI) support to all Satellite
Healthcare's (SHC) WellBound Home programs. - This role is an
expert resource and partner providing ongoing quality improvement
(QI) collaboration with centers to optimize patient health and
safety outcomes, provide quality assessment and performance
improvement (QAPI) process training and education, and ongoing
support aligned with SHC's quality strategy, initiatives and
priorities.
The CIM works collaboratively with the Operations leadership, and
their center teams as the expert in QI to assist, coach and
facilitate the implementation process of corporate initiatives, as
well as development and implementation of quality improvement plans
as needed.
The CIM organizes center outreach activities as identified and
prioritized by SHC data trends, company quality strategy and
quality triggers identified through SHC Integrated Quality Model
(IQM) and Quest for Quality program (Q4Q). -
The CIM participates in Center and Market Service Area's quality
meetings, develops and presents QI training content, for new and
existing employees during orientation and other venues where QI
training opportunities are identified. -The CIM provides
in-servicing, monitoring and education for Center and Assistant
Center Managers (CM/ACM) and all other clinical staff members to
support improvement aligned with company quality strategies, QAPI
process, quality initiatives and priorities. - -The CIM is also
responsible for communicating and sharing QI best practices that
support organizational goals, as well as identify improvement
opportunities that exist in processes, systems and or policies,
recommended for enterprise wide enhancements and improvements.
Essential Functions:
Communicate recommendations to Clinical Improvement Leadership team
when new knowledge indicates a need for new or revised policies &
procedures/protocols (P&P)
Collaboratively support and participate in identifying, developing,
piloting, and implementing training for Medical Clinical Affairs
(MCA) initiatives
Review quality measures monthly per Q4Q assignment and -provide -
support aligned with level designation to Operations leadership,
Medical Director and Center Management that will improve and
-sustain quality and safety -outcomes
Support Continuous Quality Improvement activity and plans through
attendance or review of QAPI meetings, providing guidance and
recommendations for appropriate PDSA QI plans and QAPI
processes.
Assist in identifying and developing new processes/systems to
support clinical improvement and patient safety workflow
Identify and share best practices among centers in a timely manner;
provide direction to center team members in utilization of
resources to identify and resolve quality improvement
challenges
Track and utilize tools to assist in identification and completion
of root cause analysis (RCA).
------------------ Provide timely communication and documentation
of improvement opportunities and plans identified through center
Q4Q outreach support visits to Clinical Improvement leadership,
Operations Leadership, Medical Directors and Center Manager,
including request for additional resources from Medical liaison,
Education, and Safety/Infection prevention teams.
Provide guidance to employees regarding infection control policies
and procedures, in collaboration and communication with - Infection
prevention manager
Review of -electronic health records (EHR) to ensure accurate and
complete data entry of patient clinical plans and infection control
data
Review deficient findings with Center management and Operations
Leadership with recommendations for improvement
Responsible for driving the Satellite Healthcare culture through
values and customer service standards
Accountable for outstanding customer service to all external and
internal customers
Develops and maintains effective relationships through effective
and timely communication
Takes initiative and action to respond, resolve and follow up
regarding customer service issues with all customers in a timely
manner
- - - - - - The essential functions listed are not a comprehensive
inventory of all duties, tasks, and responsibilities. Employees may
also perform other duties as assigned. - All employees must work in
accordance with Satellite's Mission, Vision, and Values of
Compassion, Trust, Quality, Innovation, and Teamwork. - Employees
must abide by all Satellite's standards of patient care, patient's
rights and ethical treatment, and adhere to safety and quality
programs.
Education & Experience:
Registered Nurse license; BSN preferred -
Three (3) years nephrology nursing dialysis experience required;
can be a combination of in-center, Acute, Peritoneal (PD) and Home
Hemodialysis (HHD)
Current CPR/AED certification
CNN/CDN preferred
- - - - - - Any combination of education and experience that would
likely provide the required knowledge, skills, and abilities as
well as possession of any required licenses or certifications is
qualifying
Knowledge, Skills & Abilities:
Ability to communicate and build collaborative, professional
relationships with operational, and physician partners
Experience in corporate quality improvement methodology and
techniques
Flexibility in scheduling and ability to frequently travel
Ability to prioritize and adapt based on changing priorities
Ability to proactively identify and analyze issues in the workplace
and identify and implement solutions collaboratively
In-depth understanding of QAPI process, SHC quality program
initiatives and strategies, P&Ps/Protocols and familiar with
CMS quality regulatory requirements.
Solid reasoning, critical thinking, and problem solving
abilities
Ability to attend corporate and center meetings
Strong communication skills; ability to read, write, speak,
understand and satisfactorily communicate with others in English in
person, over the phone and via email
About You
Making life better for those with kidney disease is a mission you
can embrace fully and passionately. You want to learn about your
patients beyond just their time in treatment. You know the value of
compassion, commitment and especially collaboration. You believe in
continuous improvement as a way of looking at everything. You
pursue goals with determination and build long and productive
professional relationships.
What You Will Gain
Relationships: You will work directly with a multi-disciplinary
team who are just as passionate as you about making a difference in
others' lives. You will also work alongside leaders who believe
leading means serving; they support you in providing care that is
unsurpassed in our industry.
Impact: The care you provide will enable our patients to live a
better life that meets their needs holistically.
Growth: A Satellite career offers a lot of challenges, but also the
support and leadership to learn and grow from each one. Here, the
paths you find for fulfilling your aspirations don't need to be
linear if that&rsquo
Keywords: Satellite Healthcare, Sunnyvale , Clinical Improvement Manager, Executive , Sunnyvale, California
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