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Account Manager

Company: Sierra Circuits
Location: Sunnyvale
Posted on: January 12, 2022

Job Description:

POSITION SUMMARY: The Account Manager is responsible for meeting an appropriate sales goal from a group of key accounts, known as a territory. It is the Senior Account Managers responsibility to develop and maintain a close working relationship between the customer and Sierra Proto Express (as a preferred vendor).

ESSENTIAL JOB FUNCTIONS:

  • Responsible for an account base with an appropriate sales goal
  • Responsible for making strategic judgment about understanding each individual accounts needs and servicing to meet those needs
  • Recommending and implementing the agreed upon strategies to retain and grow the account
  • Creating and administrating an account retention program for each individual account
  • Recommending the account pricing strategy to capture the majority of the accounts business
  • Negotiating prices of individual jobs with the accounts
  • Maintaining a high level of customer loyalty with each account
  • Educating the customers about new SPE technologies
  • Responsible for maintaining a 90%+ customer satisfaction rating with each account
  • Responsible for achieving 70%+ of the sales goal assigned to the Territory.
  • May be responsible for supervising one or more administrative assistants
  • Maintain a high level of quality work regarding processing of orders, resolving customer service issues, and communicating with other departments.
  • Other duties as assigned

    QUALIFICATIONS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
    • College Degree, plus 4 years related work experience
    • Must pass SPEs technical PCB tests
    • Must pass a negotiation course agreeable to the SPE negotiation strategy
    • VOC (Voice of Customer) training and maintaining a VOC survey for all customers
    • Demonstrable verbal sales skills
    • Demonstrable written skills
    • Proficient in Microsoft Word and Excel
    • Ability to learn new skills and tasks as required, especially ACT and Pro Manager software
    • Ability to perform at the highest level in a fast-paced environment.

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Keywords: Sierra Circuits, Sunnyvale , Account Manager, Executive , Sunnyvale, California

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