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Account Manager

Company: Sierra Circuits
Location: Sunnyvale
Posted on: January 12, 2022

Job Description:

POSITION SUMMARY: The Account Manager is responsible for meeting an appropriate sales goal from a group of key accounts, known as a territory. It is the Senior Account Managers responsibility to develop and maintain a close working relationship between the customer and Sierra Proto Express (as a preferred vendor).


  • Responsible for an account base with an appropriate sales goal
  • Responsible for making strategic judgment about understanding each individual accounts needs and servicing to meet those needs
  • Recommending and implementing the agreed upon strategies to retain and grow the account
  • Creating and administrating an account retention program for each individual account
  • Recommending the account pricing strategy to capture the majority of the accounts business
  • Negotiating prices of individual jobs with the accounts
  • Maintaining a high level of customer loyalty with each account
  • Educating the customers about new SPE technologies
  • Responsible for maintaining a 90%+ customer satisfaction rating with each account
  • Responsible for achieving 70%+ of the sales goal assigned to the Territory.
  • May be responsible for supervising one or more administrative assistants
  • Maintain a high level of quality work regarding processing of orders, resolving customer service issues, and communicating with other departments.
  • Other duties as assigned


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
    • College Degree, plus 4 years related work experience
    • Must pass SPEs technical PCB tests
    • Must pass a negotiation course agreeable to the SPE negotiation strategy
    • VOC (Voice of Customer) training and maintaining a VOC survey for all customers
    • Demonstrable verbal sales skills
    • Demonstrable written skills
    • Proficient in Microsoft Word and Excel
    • Ability to learn new skills and tasks as required, especially ACT and Pro Manager software
    • Ability to perform at the highest level in a fast-paced environment.

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Keywords: Sierra Circuits, Sunnyvale , Account Manager, Executive , Sunnyvale, California

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