Senior Project Manager
Posted on: January 10, 2022
At Intuitive, we are united behind our mission: we believe that
minimally invasive care is life-enhancing care. Through ingenuity
and intelligent technology, we expand the potential of physicians
to heal without constraints.As a pioneer and market leader in
robotic-assisted surgery, we strive to foster an inclusive and
diverse team, committed to making a difference. For more than 25
years, we have worked with hospitals and care teams around the
world to help solve some of healthcare's hardest challenges and
advance what is possible.Intuitive has been built by the efforts of
great people from diverse backgrounds. We believe great ideas can
come from anywhere-we strive to foster an inclusive culture built
around diversity of thought and mutual respect. We lead with
inclusion and empower our team members to do their best work as
their most authentic selves.Passionate people who want to make a
difference drive our culture-our team members are grounded in
integrity, have a strong capacity to learn, the energy to get
things done, and bring diverse, real world experiences to help us
think in new ways. We actively invest in our team members to
support their long-term growth so they can continue to advance our
mission and achieve their highest potential.Join a team committed
to taking big leaps forward for a global community of healthcare
professionals and their patients. Together, let's advance the world
of minimally invasive care.
Primary Function of Position:The Senior Project Manager is
responsible for providing cross-functional project management on
behalf of the Services business unit in support of launching new
product introductions and executing on key strategic initiatives
across the MP (Multi-Port) platform.
The Senior Project Manager serves as the primary liaison between
ISI's Engineering teams / Engineering PMO and Services functional
teams consisting of Services Product Management, Product Support,
Field Service, Technical Support, Customer Success, and Service
Operations teams supporting the product. With the development and
introduction of new products, the Senior Project Manager develops
service strategies, requirements, risks, deliverables, schedules,
and leads the cross-functional effort to execute Service Business
Unit readiness to the project plan. The Senior Project Manager will
tightly align with upstream/downstream business partners supporting
a specific Intuitive product line.
The success of the Services Program Management team is mission
critical to the success of the worldwide Services business unit.
This is where your leadership, hands-on experience supporting
global service organizations, fascination with robotics, and your
passion for leading change within a complex, fast-paced, highly
regulated environment can make a direct impact.
Roles and Responsibilities:
- Provide functional, strategic, and tactical leadership to
project teams responsible for new product introductions (NPI) on
behalf of the Services Business Unit; ensuring appropriate
planning, communication, risk mitigation, and business unit
readiness in alignment with product development milestones and
commercialization target dates.
- Create and maintain project schedules, resource planning,
budgets, and communicate status and risks cross-functionally to
global Services Business Unit stakeholders.
- Integrate with design and engineering teams during product
development to drive service requirements upstream, directly
influencing product design for robust serviceability and
maintainability of ISI products.
- Ensure that domestic & global service strategies, assumptions,
business opportunities are identified, checked & periodically
reviewed throughout duration of project execution & initial product
- Maintain a portfolio of active projects for assigned program,
organize and lead design review readiness meetings to Services
Executive Management consistent with ISI's product development
- Strong collaboration and communication with internal and
external business units (marketing and engineering teams), bridging
development processes, approaches, and cultures. Work with partner
groups to gain alignment & support to achieve project
- Leadership and coordination of budget development, resource
planning, organizational design, and strategy to anticipate and
ensure readiness for future business needs.
- Lead continuous improvement efforts regarding the project
management and product development efforts on behalf of Services
- Functional Capabilities
- Product lifecycle knowledge- Able to handle complex tasks.
Applies thorough and detailed understanding of best practice
engineering techniques, including design for
serviceability/maintainability (DFS/DFM), effective approaches to
new products or new approaches to existing products.
- Independence and sophistication in design - Broad Scope.
Develops cutting edge engineering capabilities and methods that are
used personally and by others. Demonstrates best practices in all
aspects of design and completion.
- Complexity of Assignments - Assigned multiple priorities as a
matter of routine. Prioritizes independently and effectively. May
- Scope of work and collaboration - Influences others on
engineering design. May be called upon to provide technical
- Ability to communicate effectively - Effective presenter and
meeting facilitator, tailoring communication to meet the needs of
the audience. Maintains and communicates confidential project
information internally, with suppliers, and to larger company
- Reality-based projections and status assessments - Proactively
seeks and shares information to inform of critical milestones,
demonstrating the ability to negotiate and prioritize. Provides
early warning of risks and is comfortable speaking up to inform
impacted groups and management stakeholders. Ideas are solid and in
the context of objectives and constraints.
- Risk Management and Problem-Solving independence and
thoroughness - Independently orchestrates approaches to managing
project risks, determining root cause and problem solving on
complex, multi-dimensional issues, and determining when proposed
solutions are effective. Knows when to bring in other technical
subject matter experts for effective risk and problem
- Focus - Understands priorities of personal work and that of
other groups and uses that knowledge to optimize results. Works
well under pressure and milestone-based project deadlines.
- Effective Interaction - Proactively collaborates across
multiple functional groups and is comfortable going outside the
core Services team to seek information relevant to
- Minimum B.S. Degree in Biomedical Engineering, Mechanical,
Industrial, or Systems Engineering desired.
- Project management technical skills - creating and maintaining
project plans, schedules, project risk registers, budgeting,
resource plans using desktop or enterprise project management tools
and software. Leading teams and facilitating team meetings,
organizing and tracking issues and actions items.
- Experience with enterprise productivity tools such as
Smarsheet, JIRA, Confluence and PLM tools such as Polarion, Oracle
- Certification in Project Management, e.g. PMP desired.
- Proven record of new product introductions globally acting as
project leader on behalf of Field Service/Service Operations.
Experience working in support of a Field Service and/or Technical
- Minimum 6-10 years' experience managing the introduction and
operational readiness of complex capital equipment (medical devices
and/or robotics desired), including mechanical, electrical, and
software elements containing a large number of parts,
subassemblies, SKUs. Knowledge of supply chain processes a
- Demonstrated experience influencing product development on
behalf of service. Familiarity with Design For
Serviceability/Maintenance (DFS/DFM) principles and practices.
- Experience working in a regulated environment desired; familiar
with or prior application of Medical Device Regulations - FDA
Quality System Regulation, EU Medical Device Regulation, ISO
standards governing medical devices is preferred.
- Pragmatic, organized and detailed. Has a big capacity to both
think and do, strong on detail and highly organized.
- Ability to promote ideas persuasively, influence others, and
build and maintain effective professional relationships with
internal partners and business leaders
- An independent thinker willing and able to express and support
a point of view.
- Demonstrated ability to think innovatively, connecting the dots
when others cannot. Able to make the leap from information to
- Has a quick intelligence, is fast on their feet and quickly
responds to issues and questions.
- Can organize, summarize, clarify and communicate ideas simply,
succinctly, and accurately to engineering and non-technical
audiences and leadership levels.
- Capable of maintaining a rapid pace: moves at a nice clip and
enjoys having multiple projects going at once. Can change course,
be scrappy and get things done on short timeframes.
Due to the nature of our business and the role, please note that
Intuitive and/or your customer(s) may require that you show current
proof of vaccination against certain diseases including COVID-19.
Details can vary by role.
Intuitive is an Equal Employment Opportunity Employer. We provide
equal employment opportunities to all qualified applicants and
employees, and prohibit discrimination and harassment of any type,
without regard to race, sex, pregnancy, sexual orientation, gender
identity, national origin, color, age, religion, protected veteran
or disability status, genetic information or any other status
protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest
and conviction records in accordance with fair chance laws.Shift :
Shift 1 - DayTravel : NoTravel Requirements:No Shift:Shift 1 -
Keywords: Intuitive, Sunnyvale , Senior Project Manager, Executive , Sunnyvale, California
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