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E-Commerce Operations Manager

Company: BevMo
Location: Sunnyvale
Posted on: November 23, 2021

Job Description:

Summary: HIRING IMMEDIATELYThe E-Commerce Operations Manager (EOM) reports to the Omni Store Manager and is responsible for successfully operating the e-commerce operations of the Omni location. The EOM provides leadership and guidance to Leads and Associates to drive sales, e-commerce operations and a positive customer experience. The EOM participates in the hiring and training processes to support the delivery of key performance indicators (KPIs).Key Roles and Responsibilities: LeadershipModel company values in all actions, communication and decision-makingParticipate and provide input during the hiring processes for E-Commerce Operations Leads and AssociatesWork with the Omni Store Manager to support the training and development of the teamOperationsAssume all responsibility and accountability for the day-to-day e-commerce operations by effectively managing Leads and AssociatesWork with direct reports to execute the accurate processing of e-commerce ordersOversee inventory levels to ensure they meet customer demandDirectly manage applicable controllable expenses and identify opportunities to increase contributions and partner with the Omni Store Manager to create and execute an action plan to capitalize on opportunitiesRegularly communicate with Omni Store Leader to discuss strengths, opportunities, and trends in businessKey Performance Indicators (KPIs)Work with the Omni Store Manager to maintain employee retention and engagement levels on at or above industry averageAchieve the e-commerce financial performance goals, such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per OrderComplianceEnsure e-commerce team operates in accordance with company policies and proceduresEnsure the e-commerce operations team follows federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulationsCustomer ExperienceConsistently create a positive customer experience with all e-commerce ordersEscalate more complex customer service issues to the Omni Store ManagerRequirementsSkills Required: Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive resultsService Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customerCommunication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by othersProcess Management: Take a systematic approach in contributing to making the company's workflow more effective, efficient, and capable of adapting to an ever-changing environmentDrive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedbackTeam Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish aloneProblem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutionsEducation & Experience: 3-5 years of experience in warehouse management, logistics, restaurant industry, or military serviceLocation: 1247 W. El Camino Real, Sunnyvale, CA 94086Location: 1247 W. El Camino Real, Sunnyvale, CA 94086Job Type: Full-timeSchedule:8 hour shiftDay shiftHolidaysMonday to FridayNight shiftWeekend availability

Keywords: BevMo, Sunnyvale , E-Commerce Operations Manager, Executive , Sunnyvale, California

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