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Security Events Manager

Company: Surefox North America
Location: Sunnyvale
Posted on: November 17, 2021

Job Description:

Surefox North America is a veteran owned company that strives to create a diverse and unique culture of trained and talented individuals. We are currently seeking an experienced Full time Security Events Manager with high integrity and professionalism who can join our team here in the Bay Area, California.Under the direct guidance of the Program Manager, the Security Events Manager will be an outgoing and customer service-oriented individual who will represent Surefox in social and/or entertainment settings with our clients. The Security Events Manager will be responsible for working directly with the Client Events Coordinator(s) as well as the Designated Event Security Lead (if applicable) to assist in ensuring all logistics go as planned.The individual selected for this role must be flexible and able to respond to dynamic situations and requirements of various clients; exhibit time management and organizational skills; as well as possess effective communication and interpersonal skills. As we encourage veterans and candidates that are currently in the military reserve to apply, we welcome all who share the same passions for protection as we do. We are not offering visa sponsorship for this position at this time.What you will do:Assist in logistics execution from: initial event request to event personnel sourcing, coordination of Ops plan & imagery, & final billing.Work within the client's budget to better serve & cater to their needs and ensure 100% accuracy for billing purposes.Understand & apply federal, state, and local labor and employment laws while managing team schedules & approving timesheets.Host events in a timely and professional manner to maintain good relationships with clients and maximize the value of those relationships.Establish and maintain rapport with stakeholders & relevant teams to ensure further client retention.Provide excellent service in order to maintain a positive reputation for Surefox North America.Develop operation management for selected officers according to the event needs, clearly delegating tasks and responsibilities when appropriate.Resolve any customer complaints in a prompt and professional manner.Acts as a liaison between client and sourced officers.What is required:Must be eligible for employment within the United StatesMust be a minimum of 18 years old per state licensing guidelinesMust be able to pass an extensive background check and drug screeningMust live within driving distance or be willing to relocateMust have a current BSIS guard card or eligible to qualify for guard cardMust have a high school degree or equivalentProficiency in Google Sheets, Docs, & Slides2-5 years of experience in sales, customer service, or public relationsPrevious experience in marketing and/or hospitality managementAbility to build, foster, and maintain positive professional relationshipsExcellent verbal and non-verbal communication skillsKnowledge of customer relationship management (CRM) practicesAbility to work nights and weekends as requiredAbility to adapt to last minute changes & resolve unexpected issues promptlyProven experience with risk management & analysisPrevious experience with Executive SecurityProblem-solving attitudeCustomer-oriented mindsetWhat is desired:BS in Business, Communications, and/or Public RelationsPrevious experience in event coordinator position or event managementCPR/First Aid/AED for all ages

Keywords: Surefox North America, Sunnyvale , Security Events Manager, Executive , Sunnyvale, California

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