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Customer Success Manager/Director (growing to)

Company: The ICE Group, LLC.
Location: Sunnyvale
Posted on: April 5, 2021

Job Description:

Customer Success Manager/Director (growing to)

  • Sunnyvale, CA
  • Full-time Company Description ICE Group Client is a very well funded Life Sciences startup that is the leader in combining Big Data Analytics with IoT and massive Video Data Ingestion (CV & ML) . Their mission is to save lives through revolutionizing drug discovery and approval pipelines. Job Description Are you Ready For Management?-- ICE Group Client seeks a Customer Success Manager who is ready to lead others in the deployment of advanced analytics-based SaaS systems and applications. You will start with some accounts, growing into managing a team of professionals rolling out ICE Group Client's innovative energy management service to strategic utility customers worldwide. As a key hands on member of the team, you will be utilizing your outstanding client engagement, project management and technical skills to deliver a solution that customers love. You and your team will also be responsible for customer retention and identifying additional sales opportunities as you learn more about customer pain points. Qualifications Requirements:
    • 7 - 10 years of Customer Success experience at a technology company
    • Engineering or Technical degree (preferred), from a Premier University or Institute
    • Track record (3 - 5 yrs) of success delivering complex, cross functional projects with large enterprise customers in a client facing role (Most Crucial Quality)
    • Experience with SaaS products and Agile software development methodologies (Very Important)
    • Detail oriented and comfortable planning, driving and tracking projects
    • Analytical and able to gather and present data driven success metrics
    • Strong interpersonal and communication skills
    • Excellent presentation skills
    • Open and highly collaborative mentality
    • Have lead small Customer Success team (don't have to have been the line manager) --What you'll gain:
      • Acquiring a deep understanding of the energy market and how the company can play a disruptive role in creating a more energy efficient future
      • Understanding ICE Group Client products in order to influence customer adoption
      • --Leading teams and working jointly with the customer to translate their plans and requirements into a successful rollout
      • Collaborating with Sales to present our solution in a comprehensive and compelling way to win business
      • Presenting regularly to the customer and company stakeholders on the status of customer engagements
      • Growing your management skills to become the Director, Customer Success Additional Information All your information will be kept confidential according to EEO guidelines. Customer Success Manager/Director (growing to)

Keywords: The ICE Group, LLC., Sunnyvale , Customer Success Manager/Director (growing to), Executive , Sunnyvale, California

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