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Senior Order Management Specialist

Company: Proofpoint
Location: Sunnyvale
Posted on: April 4, 2021

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Senior Order Management Specialist The Role
Our Senior Order Management Specialist is a key player to the service we provide our customers. As an Order Management Specialist, Sr. you will ensure the most challenging / complex customer orders are processed in an efficient and timely manner, in compliance with company requirements and quality expectations, and help ensure an excellent customer transaction experience. While processing orders, you will be responsible for maintaining effective communication with other individuals and departments as necessary through multiple levels of management. As an order processing subject matter expert, the Order Management Specialist, Sr. is key in assisting with workflow improvements in process and systems, performing quality review of orders processed by others in the department, providing training, and other responsibilities. Providing leadership across the team and participating in knowledge transfers to assist up leveling other team members is important in this role. This position is a prime opportunity for an experienced OM professional looking to contribute with a high-tech industry leader.
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  • Review contracts and order paperwork for completeness and accuracy
  • Work with the Deals Desk, Sales Coordinators, Sales Representatives, or others to obtain necessary documentation required for each order
  • Track deals through document revisions and delivery of products
  • Accurately enter deal information into Salesforce.com and D365 for order processing, invoicing and commissions/forecasting purposes
  • Process orders to meet and exceed expectations in alignment with high quality output
  • Proactively communicate issues back to management and follow order management processes
  • Support internal audit and SOX controls
  • Assist in developing workflow improvements, including process (recommending workflow, creating process documentation, etc.) and systems (assisting in the development of business requirements, performing systems testing, etc.)
  • Perform a quality review of orders processed by others in the department
  • Provide training to peers
  • Participate in related cross-functional projects that will help scale the business
  • Contribute to additional Order Management activities as assigned What you bring to the team
    • Skills and experience typically commensurate with at least 2 years as an Order Management Specialist in a complex environment, while contributing in a growing capacity
    • Demonstrated leadership skills
    • Demonstrated ability to work with a diverse team and influence/drive change across functions
    • Well-organized; able to effectively handle multiple tasks and prioritize
    • ERP (D365, SAP, or Oracle) and Salesforce.com experience preferred
    • Strong verbal and written communication skills
    • Ability to work in a high-pressure environment with extended hours & weekends required during end of quarter
    • Self-motivated with a knack for being meticulous / detail oriented #LI-RS1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to:
      • Build and enhance our proven security platform
      • Blend innovation and speed in a constantly evolving cloud architecture
      • Analyze new threats and offer deep insight through data-driven intel
      • Collaborate with customers to help solve their toughest security challenges
        -- We are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Keywords: Proofpoint, Sunnyvale , Senior Order Management Specialist, Executive , Sunnyvale, California

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