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Senior Product Manager

Company: Comcast
Location: Sunnyvale
Posted on: February 26, 2021

Job Description:

Job SummaryAs a Product Manager, you will concentrate on building solutions that help protect our broadband customers no matter where or how they are connected. The Product Manager will define product strategy and roadmap for a new product that straddles security, privacy and parental controls. Ensure that we are solving the right problems for our customers. The ideal candidate will understand the customer needs for the product better than anyone else and will do so by using qualitative techniques and quantitative analysis. Define the backlog for the engineering teams and also coordinate activities across diverse groups of stakeholders.Job DescriptionCore Responsibilities

  • Working with research teams to conduct surveys, interviews, or focus groups.
  • Conducting competitive analysis and study industry trends.
  • Internalizing and representing the voice of the customer throughout the product lifecycle. Coordinating across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
  • Crafting product strategy and product roadmap to address these customer needs.
  • Collaborating with product managers from partnering teams to ensure feature and roadmap alignment.
  • Defining product requirements in the form of user stories.
  • Partnering with UX design to build best of breed user experiences.
  • Working with program management and engineering to prioritize features, groom the backlog and assist in sprint planning to deliver high quality products on time.
  • Establishing metrics to measure efficiency and drive improvements.
  • Collaborating with marketing and communications teams to maintain customer awareness and engagement for your product.
  • Contributing to overall product vision for the Internet Safety team and aid in OKRs definition.
  • Communicating and evangelizing product priorities across the organization.Employees at all levels are expected to:
    • Understand our Operating Principles; make them the guidelines for how you do your job.
    • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
    • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
    • Win as a team - make big things happen by working together and being open to new ideas.
    • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
    • Drive results and growth.
    • Respect and promote inclusion & diversity.
    • Do what's right for each other, our customers, investors and our communities.Qualifications
      • 5+ years experience in product management, ideally with responsibility for consumer facing internet safety products, such as security products, privacy products or parental control products.
      • Excellent problem-solving skills and ability to make informed decisions using data and customer behavior.
      • Customer-focused approach to product management.
      • Proven efficiency in influencing teams without direct authority.
      • Track record of identifying new opportunities in a changing market
      • Strong communication and interpersonal skills.Nice to have
        • Familiarity with broadband and WiFi products.Disclaimer:
          • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationBachelor's DegreeRelevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.

Keywords: Comcast, Sunnyvale , Senior Product Manager, Executive , Sunnyvale, California

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