Sr. Director, Product & UX Transformation
Company: NetApp
Location: Sunnyvale
Posted on: February 24, 2021
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Job Description:
Be part of a team that's united in spirit, but diverse in
thought and background Location: Sunnyvale, CA, US, 94089 Research
Triangle Park, NC, US, 27709 Bellevue, WA, US, 98004 Wichita, KS,
US, 67228 Austin, TX, US, 78759 Baltimore, MD, US Boulder, CO, US,
80302 Atlanta, GA, US, 30342 Requisition ID: 67528 About NetApp
We're forward-thinking technology people with heart. We make our
own rules, drive our own opportunities, and try to approach every
challenge with fresh eyes. Of course, we can't do it alone. We know
when to ask for help, collaborate with others, and partner with
smart people. We embrace diversity and openness because it's in our
DNA. We push limits and reward great ideas. What is your great
idea? Job Summary NetApp is seeking a visionary leader for product
transformation of our existing hybrid-cloud portfolio of products.
This leader will own the simplified customer experience across the
portfolio, accelerating the path to SaaS readiness and an API first
approach. NetApp is seeking someone who embraces disruptive
innovation to make a fast and furious transformation by creating
and executing on a collaborative product vision for UX across
engineering while building alignment and alliances across all
business units. This role will report directly to the VP of
Engineering for Manageability and Data Protection. Job Summary
Cont'd You are a fit for this role if you have led UX
transformations and have strong corporate leadership experience.
The best candidate will bring a strategic consultative approach--to
the organization for end-to-end customer experience across the
portfolio for enhancements to existing products, as well as new
SaaS focused product development. NetApp is seeking a charismatic
leader who is adept at deep diving at the technical level--and
working closely with product management and technical leaders
across all aspects of the product.--The top candidate for this role
has been responsible for curating and maintaining a holistic user,
business--and technology appropriate experience. NetApp is seeking
someone that has--a proven record of being able to optimize and
enhance the consumer experience by striking a balance between the
best way to solve technical problems and the user experience.--
This leader should have the ability to ignite passion, excitement,
and action among people throughout NetApp. He/she should have a
designer mindset to take the organizational capabilities and turn
them into experience offerings. He/she should have an orchestrator
mindset to align the various elements of the product to fit into a
cohesive whole through a customer-delighting theme. He/she should
have an evangelist mindset to fight for the needs, wants and
desires of customers and make sure that the company's offerings
create value on behalf of each individual guest. Job Requirements
-- Enrich UX by bringing a transformation of various NetApp value
streams under a unified experience for customers. Ability to
eliminate the complexity from our core products. Understand the
industry and our enterprise customer base. -- Fostering an
understanding throughout the organization of the buyer's journey
and customer life cycle and how they will be evolving as the
industry moves to SaaS model. Advocating for consumer needs in the
development and deployment of projects and strategies throughout
the organization. -- Managing a product team including UX designers
and researchers. -- Measuring and tracking overall customer
experience including APIs. -- Lead continuous transformation to
improve efficiency and increase speed of innovation in line with
the company strategy. Essential Job Functions -- Gain extensive
awareness on the product's strengths and limitations relative to
market/consumer trends, competitive threats, market opportunities,
and more importantly, consumer experience. -- Identify and
prioritize design problems in the user journeys of our current
portfolio of products and devise elegant solutions. Conceptualizing
improvements and translating ideas to design and development teams
and how they will be evolving as the industry moves to SaaS model
-- Develop and evangelize UX vision throughout the organization --
Make strategic design and user-experience decisions related to core
and new, functions and features. -- Partner with product management
to drive roadmap planning and prioritization discussions Essential
Job Functions Cont'd -- Provide UX direction and guidance to
engineering leadership and executive staff, as well as individual
contributors. Successfully solve strategic and product UX
challenges. -- Collaborate with cross-functional groups across the
organization on corporate UX strategy -- Continually evaluate
practices, methods and strategies to improve customer interactions
in line with relevant technology and industry trends -- Emphasizing
to employees and internal teams the importance of understanding
consumers and their motivations, the ease of their encounters and
their takeaways -- Having an appreciation for collecting and
analyzing data to continuously modify and improve the user
experience. -- Provide leadership, mentoring and guidance to senior
technical staff members Education -- B.S or M.S-- -- 5-8 years of
experience in SaaS centric UX transformation of enterprise class
products-- -- Strong understanding of Server and compute
virtualization. Deep understanding of the container ecosystem with
Docker and Kubernetes. -- Experience with APIs. AI/ML experience a
bonus.-- -- Common soft skills exemplary written and verbal
communication abilities, leadership prowess and an aptitude for
problem solving. Why NetApp? In a world full of generalists, NetApp
is a specialist. No one knows how to elevate the world's biggest
clouds like NetApp. We are data-driven and empowered to innovate.
Trust, integrity, and teamwork all combine to make a difference for
our customers, partners, and communities.--
--
We expect a healthy work-life balance. Our volunteer time off
program is best in class, offering employees 40 hours of paid time
off per year to volunteer with their favorite organizations. We
provide comprehensive medical, dental, wellness, and vision plans
for you and your family. We offer educational assistance, legal
services, and access to discounts. We also offer financial savings
programs to help you plan for your future.
--
If you run toward knowledge and problem-solving, join us. Colorado
Residents Only: If the Company determines this role will be
performed in Colorado, the starting salary for this position is
$255,600. This role could be eligible for comprehensive benefits
including: Medical, Dental, Vision, Life, 401(K), Paid Time off
(PTO), Company bonus, Employee stock purchase plan, and restricted
stocks (RSU's) *. Final compensation will be dependent on various
factors such as location, qualifications, certifications, relevant
work experience and other factors, consistent with applicable
law.
Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto
Job Segment: Manager, Medical, Engineer, Product Development,
Virtualization, Management, Healthcare, Engineering, Research,
Technology
Keywords: NetApp, Sunnyvale , Sr. Director, Product & UX Transformation, Executive , Sunnyvale, California
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