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Sr. Director, Product & UX Transformation

Company: NetApp
Location: Sunnyvale
Posted on: February 24, 2021

Job Description:

Be part of a team that's united in spirit, but diverse in thought and background Location: Sunnyvale, CA, US, 94089 Research Triangle Park, NC, US, 27709 Bellevue, WA, US, 98004 Wichita, KS, US, 67228 Austin, TX, US, 78759 Baltimore, MD, US Boulder, CO, US, 80302 Atlanta, GA, US, 30342 Requisition ID: 67528 About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea? Job Summary NetApp is seeking a visionary leader for product transformation of our existing hybrid-cloud portfolio of products. This leader will own the simplified customer experience across the portfolio, accelerating the path to SaaS readiness and an API first approach. NetApp is seeking someone who embraces disruptive innovation to make a fast and furious transformation by creating and executing on a collaborative product vision for UX across engineering while building alignment and alliances across all business units. This role will report directly to the VP of Engineering for Manageability and Data Protection. Job Summary Cont'd You are a fit for this role if you have led UX transformations and have strong corporate leadership experience. The best candidate will bring a strategic consultative approach--to the organization for end-to-end customer experience across the portfolio for enhancements to existing products, as well as new SaaS focused product development. NetApp is seeking a charismatic leader who is adept at deep diving at the technical level--and working closely with product management and technical leaders across all aspects of the product.--The top candidate for this role has been responsible for curating and maintaining a holistic user, business--and technology appropriate experience. NetApp is seeking someone that has--a proven record of being able to optimize and enhance the consumer experience by striking a balance between the best way to solve technical problems and the user experience.-- This leader should have the ability to ignite passion, excitement, and action among people throughout NetApp. He/she should have a designer mindset to take the organizational capabilities and turn them into experience offerings. He/she should have an orchestrator mindset to align the various elements of the product to fit into a cohesive whole through a customer-delighting theme. He/she should have an evangelist mindset to fight for the needs, wants and desires of customers and make sure that the company's offerings create value on behalf of each individual guest. Job Requirements -- Enrich UX by bringing a transformation of various NetApp value streams under a unified experience for customers. Ability to eliminate the complexity from our core products. Understand the industry and our enterprise customer base. -- Fostering an understanding throughout the organization of the buyer's journey and customer life cycle and how they will be evolving as the industry moves to SaaS model. Advocating for consumer needs in the development and deployment of projects and strategies throughout the organization. -- Managing a product team including UX designers and researchers. -- Measuring and tracking overall customer experience including APIs. -- Lead continuous transformation to improve efficiency and increase speed of innovation in line with the company strategy. Essential Job Functions -- Gain extensive awareness on the product's strengths and limitations relative to market/consumer trends, competitive threats, market opportunities, and more importantly, consumer experience. -- Identify and prioritize design problems in the user journeys of our current portfolio of products and devise elegant solutions. Conceptualizing improvements and translating ideas to design and development teams and how they will be evolving as the industry moves to SaaS model -- Develop and evangelize UX vision throughout the organization -- Make strategic design and user-experience decisions related to core and new, functions and features. -- Partner with product management to drive roadmap planning and prioritization discussions Essential Job Functions Cont'd -- Provide UX direction and guidance to engineering leadership and executive staff, as well as individual contributors. Successfully solve strategic and product UX challenges. -- Collaborate with cross-functional groups across the organization on corporate UX strategy -- Continually evaluate practices, methods and strategies to improve customer interactions in line with relevant technology and industry trends -- Emphasizing to employees and internal teams the importance of understanding consumers and their motivations, the ease of their encounters and their takeaways -- Having an appreciation for collecting and analyzing data to continuously modify and improve the user experience. -- Provide leadership, mentoring and guidance to senior technical staff members Education -- B.S or M.S-- -- 5-8 years of experience in SaaS centric UX transformation of enterprise class products-- -- Strong understanding of Server and compute virtualization. Deep understanding of the container ecosystem with Docker and Kubernetes. -- Experience with APIs. AI/ML experience a bonus.-- -- Common soft skills exemplary written and verbal communication abilities, leadership prowess and an aptitude for problem solving. Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.--
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We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
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If you run toward knowledge and problem-solving, join us. Colorado Residents Only: If the Company determines this role will be performed in Colorado, the starting salary for this position is $255,600. This role could be eligible for comprehensive benefits including: Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), Company bonus, Employee stock purchase plan, and restricted stocks (RSU's) *. Final compensation will be dependent on various factors such as location, qualifications, certifications, relevant work experience and other factors, consistent with applicable law.
Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto
Job Segment: Manager, Medical, Engineer, Product Development, Virtualization, Management, Healthcare, Engineering, Research, Technology

Keywords: NetApp, Sunnyvale , Sr. Director, Product & UX Transformation, Executive , Sunnyvale, California

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