Principal Product Manager - Digital Experience

Company: Equinix Ireland
Location: Sunnyvale
Posted on: February 15, 2020

Job Description:

Principal Product Manager - Digital Experience Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. Thats why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions. At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and its our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do. The Digital Experience Product Team (DX) is responsible for a robust Equinix Customer Portal (ECP) used across all segments of the Equinix customer base and generates over 1MM transactions annually. The DX team is looking for an energetic Product Manager to be part of a team to extend the ECP application to a consolidated global platform. Responsibilities - Support the creation of new product features through ideation to deployment - Manage the ECP backlog and work with the DX Product team to help manage the feature roadmap - Coordinate with Engineering to develop and manage a proactive method to address production issues - In coordination with the Customer Experience team, to proactively manage the ECP feedback loop in order to identify feature gaps and areas to improve the customer experience - Manage and execute multiple UAT initiatives to ensure E2E coverage of key features and functionalities across various cross functional teams - Interface with business and technical stakeholders to create a UAT plan including the preparation of the UAT Scope, UAT data/accounts and UAT test cases - Support the creation, tracking, and management of budgets, work plans and SCRUM rosters - Develop and define success metrics to measure against KPIs and success metrics Qualifications - 10+ years of experience in product management in high technology field preferably in a digital experience role - Past experience working in an Agile environment or a keen understanding of the Agile framework - Experience in working in a cross-functional team with ability to influence outcomes - Bachelor's or Masters degree in business or engineering or equivalent desired - Excellent verbal and written communication skills with the ability to interact professionally at all levels including executives, customers, managers, and subject matter experts - Knowledgeable and experienced in conducting user acceptance testing or software QA testing - Demonstrated experience of being a collaborative team player - Thrives in fast-paced, dynamic environments and can track multiple, complex projects simultaneously Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Keywords: Equinix Ireland, Sunnyvale , Principal Product Manager - Digital Experience, Executive , Sunnyvale, California