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Client Relationship Manager

Company: Accuray
Location: Sunnyvale
Posted on: January 18, 2020

Job Description:

Senior Manager, CRM Solution Center JD Give hope. Give health. Make your mark in the fight against cancer. At Accuray, we make a direct and powerful impact on the lives of cancer patients every day "" helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer "" helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world. OUR VISION AND MISSION is to work passionately to create a future without the fear, pain or human suffering of cancer. We pursue this by developing precise, innovative tumor treatment solutions that empower clinicians and help cancer patients live longer, better lives. Accuray develops, manufactures and sells radiotherapy systems that make cancer treatments shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives. Our radiation treatment delivery systems in combination with fully-integrated software solutions set the industry standard for precision and cover the full range of radiation therapy and radiosurgery procedures. Senior Manager, CRM Solution Center Summary: This is a hands-on role, responsible for the support and enhancement of CRM Sales and Services applications. This individual will lead the domain with responsibility including planning, development, and operation of Sales, Service, and Marketing applications to support the organizational objectives. The individual will work with Chief Information Officer (CIO) to translate the organization's business strategy into specific roadmaps and deliverables for CRM domain, measures the effectiveness of the delivery model, and track progress against plan. In addition, the individual will manage highly qualified, technical staff by providing the coaching and guidance to assist the team in fulfilling the business and technical objectives. The ideal candidate will partner with CIO to represent GIS in interacting with Sales & Marketing stakeholders and third-party providers on matters that often requiring the coordination of activity across organizational lines to build and maintain robust and scalable CRM solutions. - Essential Duties and Responsibilities: Collaborate and partner with business leaders in determining long term roadmap of CRM (Sales, Marketing, Services) technologies in supporting of their business needs Provide leadership in the development of processes, solutions, and best practices for the CRM domain by applying technical and functional knowledge and skills Build an effective release management cadence in partnership with functional leaders to ensure maintenance and enhancement requests are delivered timely to support the business needs Evaluate vendor product releases and patches impact to the business and apply to the platform in accordance with the release process. Partner closely with BI Manager in building and operating Data Warehouse, Big Data & BI platform for a high level of availability and high performance Evaluates vendor solutions, develop alternatives and recommend technical solutions in meeting the evolving needs of the business Collaborate closely with GIS Compliance and Accuray Regulatory & Quality group to ensure the compliant and validated state of Accuray operations and financial reporting. Provide management and leadership to a global group of Business Analyst (BA) and technical developers, including offshore partners Partner closely with vendors for product roadmap, support escalation, and product releases to stay current with the latest Salesforce techno-functional capability - Qualifications: Required: Bachelor's degree in Computer Science, Engineering or related discipline/experience. Master in Computer Science is a plus. 15+ years working in Information Technology, with at least 5+ years in Salesforce system ownership and implementation. 3+ years functioning in people and/or technical leadership role is required Expertise with CRM solutions on Force.com platform particularly Sales Cloud and digital marketing platform (Pardot, Marketing Cloud). CPQ/CLM and -Servicemax Field Service Management experience a plus Knowledge of APEX/JAVA, SaaS Integration frameworks, and Lighting UI are helpful Demonstrated ability to lead and energize technical team through the use of skilled communication and excellent interpersonal and influencing skills. Extensive understanding of the end to end functional business processes in Sales & Marketing discipline, and is adept in developing and maintaining relationship with business stakeholders cross-functionally. Is skilled in interviewing business users and run workshops, collecting and interpreting requirements, explaining the solution details to business audience Experience driving and leading small/medium projects while meeting deadlines and budgets Preferred or Desired: Previous experience in regulated industry such as biotech, pharmaceuticals, or medical devices is helpful - At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top "" and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment.

Keywords: Accuray, Sunnyvale , Client Relationship Manager, Executive , Sunnyvale, California

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