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Lab Manager

Company: Intelliswift Software, Inc.
Location: Sunnyvale
Posted on: January 16, 2020

Job Description:

At this point in time we are looking for only W2. No C2C JOB DESCRIPTION: Responsibilities include maintaining all aspects of the Client labs, supports spaces and equipment resources, including hardware and software, update all lab infrastructure, equipment, and software configurations. Understanding customer use cases, strong device/system troubleshooting skills down to component and software levels. Organize and maintain a stock of critical equipment, third-party devices, prototype devices for troubleshooting and debug. You work directly with Data Ops and Data Tools teams to improve our data collection and software development process: Lead number of labs to support multiple projects for cross-functional teams focused on the delivery of new feature support, service, product, or system. Apply knowledge of software application, supported software, and quality assurance practices to ensure that systems, resources at client, meet all target requirements. Work closely with Facility team, IT team and Vendor to come up with a plan to support current labs and future requirement for products test support. Also, think for future of products support. Provide tasks to Facility, IT Implement solutions that work between varieties of complex systems. Solid understanding of Operating systems, IT support, or Space Layout Supports critical relationships and negotiations of agreements with customers suppliers or other external partners Responsible for setting up the lab, lab equipment, and tools Strong troubleshooting skills down to component levels. Must have the ability to execute complex, detailed test procedures with minimal input from engineering and minimal supervision Build and test data collection devices using multiple components. -- PREFERRED QUALIFICATIONS Experience working with Hardware and Software teams for setting up, testing, and troubleshooting prototype devices. Familiarity with Wi-Fi, Bluetooth, and networking. Experience with Raspberry Pi, Arduino, IoT, or robotics. Experience in maintaining inventory levels including storage and procurement. Experience with soldering and reworking SMT components. Experience with Salesforce CRM. -- Candidate Requirements Leadership Principle (have 1): Customer Obsession Years of experience required: 3+ years of experience Degrees or certifications required: Bachelor's Degree Disqualifiers: None communicated specifically Best vs. average: The best candidate is a problem-solver.-- They can work through a problem with little to no escalation to a manager. Sales Force is also a plus. Performance indicators: They have to fill up and they have per week requirement and collect quality data and check the data and the data is valid and is good quality. Comfortable with the participants and no escalation or complaints for them -- Top 3 must-have hard skills Experience with Linux Operating systems (supporting and maintaining) - 3 years IT background (troubleshooting, supporting end users in an office environment) - 3 years Hardware and Software experience.

Keywords: Intelliswift Software, Inc., Sunnyvale , Lab Manager, Executive , Sunnyvale, California

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