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VP, Global Professional Services

Company: NetApp Headquarters
Location: Sunnyvale
Posted on: December 5, 2019

Job Description:

Title: VP, Global Professional Services Location: Sunnyvale, CA, US, 94089 Research Triangle Park, NC, US, 27709 Vienna, AT, 1120 New York, NY, US, 10017 Requisition ID: 34962 Are you data-driven? We at NetApp believe in the transformative power of data - to expand customer touchpoints, to foster greater innovation, and to optimize operations. We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice. We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data. We've built a Data Fabric for a data-driven world - to simplify and integrate data management across the resources that are best for the business. With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management. By harnessing the power of hybrid cloud data services, customers gain the freedom of choice to securely manage and move data - anywhere, on any cloud. Only NetApp can help organizations deliver data-rich customer experiences when they rapidly test and deploy new applications that easily use data and services regardless of where they reside or in what form. Job Summary NetApp Professional Services provides customers with award-winning, leading edge technical service, consulting and delivery to ensure enterprise-class customer experiences for our direct and partner-delivered engagements. Professional Services is a global operation, consisting of advanced consulting, installation, residency and preventative services. NetApp Professional Services employs solutions experts in more than eighty countries understanding our customers' needs and makes recommendations for dependable, innovative, and efficient data storage and management solutions. This role will require a broad-based business executive to lead NetApp Professional Services globally and is positioned to make it easier for our customers and employees to work together toward the best business outcomes. It will align with business functions such as sales, product management and marketing providing the right focus on services for success. The VP will be responsible for advanced consulting, installation, residency, and preventative services. This leader will ensure globally consistency, yet localized, experience for all NetApp customers. These teams in the professional services organization own the delivery of the associated services and will partner with Services Product Management and Innovation and Operations on the strategic development of services offerings. This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills. The individual will also possess strong leadership and interpersonal skills and have experience managing and developing a professional services team. This role will be highly customer focused and will work throughout Worldwide Services & Support operations and with multiple functions to determine what services are brought to market and what services resonate with customers. The leader must be able to successfully collaborate with headquarters as well as GEOS to drive success of the business. Job Requirements This highly visible, collaborative role will report directly to the SVP of Worldwide Service and Support, interface closely with the broader senior leadership team. The person collaborates closely with Sales and will interface with business, engineering, and field operation leaders both inside and outside of NetApp. - Directly influences the services revenue generated from offerings. - Manages outsource vendors to ensure contract compliance, fiscal viability, and revenue. - As the senior leader, represents functional interests and organization to the leadership team and broader GEO business. - Directly responsible for a revenue number of approximately $250M per year and an employee population of 800, as well as an ecosystem of over 100 partners - Technical proficiency and foundation to understand business requirements with the ability to influence business owners and stakeholders. - Demonstrated proficiency to influence, develop, and effectively implement global strategies and initiatives. - Strong ability to build relationships with customers and internal leadership at all levels, along with effective interpersonal, presentation and communication skills. - Strong team building, process management, problem solving and organization skills. - Prior experience managing large teams (300+) distributed over multiple geographic areas. - Experience with traveling extensively, both domestically and internationally. - Demonstrated leadership in leading and developing a customer focused organization with deep client relationships both internally and externally. - Ability to identify, model and implement solutions for business situations and client needs. - Personal commitment to success and the ability to motivate others to succeed. - Ability to be innovative and drive transformational activities targeted at maximizing the customer experience. - Solid understanding of business operations and ability to help manage and influence operating budget. - Up to 50% travel. Education * Bachelor's degree in technical or business curriculum; masters preferred. * Overall minimum 15 years of experience in an engineering, sales, field operations, professional services, or global support function with successively higher levels of responsibility. Must include at least 10 years of experience in senior leadership roles. So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data! If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it's the right thing to do. We work hard but also recognize the importance of work-life balance for our employees because what's important to them is important to us! Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations. We provide comprehensive medical, dental, wellness and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future. Join us and see what empowerment can do. Equal Opportunity Employer Minorities/Women/Vets/Disabled Nearest Major Market: San Jose Nearest Secondary Market: Palo Alto Job Segment: Medical, Engineer, Outside Sales, Consulting, Curriculum, Healthcare, Engineering, Sales, Technology, Education

Keywords: NetApp Headquarters, Sunnyvale , VP, Global Professional Services, Executive , Sunnyvale, California

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