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Sr. Manager, GCCX Support Operations

Company: Telecity Group
Location: Sunnyvale
Posted on: December 5, 2019

Job Description:

Sr. Manager, GCCX Support Operations Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. Thats why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions. At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and its our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do. Global Customer Care and Experience (GCCX) organization continues to grow and evolve, and includes many change initiatives impacting processes, tools and globalization of roles and responsibilities. To ensure continued success, we are looking to hire a leader of GCCX Support Operations. The GCCX Support Operations leader will partners with Product to drive key investments in areas like New Product Introduction, Product Quality, to partner in end to end development. The role works with all levels of stakeholders to ensure alignment and consistency on overall business strategy. The successful candidate for this position is comfortable rolling up their sleeves to execute programs and drives culture of accountability. Responsibilities - Become a trusted partner with Product leaders to ideate, prioritize, develop and implement improvements to our products and the overall customer and user experience - Partner with Stakeholders in GCCX, especially Business Analyst team that partners with IT to ensure alignment with product requirements - Be prepared to directly support large projects and coordinate across all stakeholders as needed to ensure the right execution, communication and resources are in place to deliver the key milestones - Communicate effectively with cross-functional Product leadership to provide updates on roadmap and projects with GCCX lens. Ensure the right level of tracking and transparency on milestones - Identify trends and develop solutions to optimize team workflows and introduce new workflows to improve efficiency - Provide strong partnership to GCCX leadership team, enhance and develop a strong team culture of trust and commitment to impact - Incorporate feedback, priorities and input from GCCX leadership team and customer feedback to represent as the Global Process Owner (GPO) for GCCX with other cross functional GPOs - Define clear business problems and define solutions and new ideas of more effective structures Qualification - 15+ years of professional experience working across a mix of product and operational roles/teams and/or more technical teams preferred - Diploma to a Bachelor's Degree preferred - Demonstrated experience working with global or international teams across remote and matrixed teams - Experience working on multiple projects at a time - Excellent problem-solving, conflict resolution, active listening, and time management skills - Independent and self-driven - Experience prioritizing demands - Poised executive presence with succinct presentation / facilitation skills, comfortable collaborating with and presenting to executives - Must work effectively with various levels in the organization, across a wide range of functions, and with a globally distributed team - Experience working across a mix of product and operational roles/teams and/or more technical teams - Strategic and creative thinker with strong attention to detail - Previous experience supporting IT/Telcom companies a plus Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Keywords: Telecity Group, Sunnyvale , Sr. Manager, GCCX Support Operations, Executive , Sunnyvale, California

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