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Marketing Research Manager

Company: Juniper
Location: Sunnyvale
Posted on: December 5, 2019

Job Description:

About the Position: As a key member of the Voice of Customer (VOC) team, you will play a hands-on, critical role in creating, managing, and evangelizing research initiatives across the organization. You will have the opportunity to collaborate with the Research Operations Specialist, Research Analyst, cross-functional key stakeholders, and vendor partners to design the collection, analysis and presentation of customer findings to business partners to drive customer-centric change. Juniper is looking for a flexible and adaptable person with the ability to manage a variety of different tasks and responsibilities. This is an ideal position for a self-motivated individual who has research, analysis, and project management experience and has the ability to work in a fast-paced, changing environment. Responsibilities: Key Job Responsibilities As a Marketing Research Manager you will lead the overall research strategy for programs across multiple product lines and geographies. Your work will have a direct impact on how business partners shape initiatives to improve customer experience. We have a diverse team that thrives in a fast-paced, dynamic, and innovative environment. We are looking for a new team member that brings a strong research background, analytical skill set and is not afraid of new challenges. Responsibilities include: * Manage Research programs: Collaborate with key stakeholders, vendor partners, and Marketing Leadership to strategize, direct, and program manage key research projects for Juniper Networks. Critical objectives include: * Identify the research initiatives necessary to drive the business forward * Identify and inventory all listening posts within Juniper Networks * Program manage the annual Global Brand Study * Track and report on Business Impact of research initiatives * Consult with stakeholders to identify the appropriate research approach * Present insights and research findings to key stakeholders * Collaborate with the Elevate Community Manger to evangelize the drive adoption * Develop initiatives to increase Innovator Circle membership * Develop methodology and approach for a customer outreach tracker * Account Health Metric. Collaborate with the Research Analyst and key stakeholders in the development, management and evolution of the Account Health Metric initiative. * Manage ambiguity: Understand complex business problems across business units and geographies to create hypotheses and translate this into analysis requirements and identify meaningful insights that help Juniper improve our customer experience. * Develop and share best practices and results: Drive continuous improvement around customer research and analysis with our global team and business partners. Deliver scorecards/other reports and reporting templates that effectively convey findings to the wide variety of Juniper Networks stakeholders, ranging from Senior Executives, through multiple internal corporate and field teams, to account managers and their customers. Minimum Qualifications: * Excellent time management * Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situations * At least 5 years of experience or an equivalent combination of education and experience * Robust quantitative and qualitative analytical skills with large data sets; understand the basics of both descriptive and inferential statistics * Ability to synthesize data into written narrative (in English) and communicate findings to diverse audiences (e.g., technical, non-tech, executive); requires strong verbal and written communication skills with some experience facilitating discussions with both large and small audiences * Advanced knowledge of Excel is required, including use of lookups and pivot tables * Advanced knowledge of Tableau * Attention to detail * Comfortable with learning new tools and willingness to develop new skills * Experience with Project management fundamentals * Effective decision maker who analyzes information, prioritizes tasks, and provides sound recommendations. * Writes effectively using various styles to address different needs and audiences. * Enthusiastic team player with the ability to develop and maintain strong rapport with key stakeholders. * Experience working with remote and global teams and in a matrix organization Preferred Qualifications: * Demonstrated knowledge of customer experience metrics (e.g., NPS, customer satisfaction) * Diverse work experience/background Other Information: * Relocation is not available for this position * Travel requirements for the position 10-20%

Keywords: Juniper, Sunnyvale , Marketing Research Manager, Executive , Sunnyvale, California

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