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Senior Manager, CRM Solution Center

Company: Accuray
Location: Sunnyvale
Posted on: December 4, 2019

Job Description:

Give hope. Give health. Make your mark in the fight against cancer. At Accuray, we make a direct and powerful impact on the lives of cancer patients every day "" helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer "" helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world. OUR VISION AND MISSION is to work passionately to create a future without the fear, pain or human suffering of cancer. We pursue this by developing precise, innovative tumor treatment solutions that empower clinicians and help cancer patients live longer, better lives. Accuray develops, manufactures and sells radiotherapy systems that make cancer treatments shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives. Our radiation treatment delivery systems in combination with fully-integrated software solutions set the industry standard for precision and cover the full range of radiation therapy and radiosurgery procedures. Senior Manager, CRM Solution Center Are you hands-on - and enjoy being responsible for supporting and enhancing CRM Sales and Services applications? If that is your wheelhouse, we are looking for an energetic senior manager that will lead the domain with the responsibility of planning, development, and operation of Sales, Service, and Marketing applications to support organizational objectives. The individual will work with Chief Information Officer (CIO) to translate the organization's business strategy into specific roadmaps and deliverables for the CRM domain, measures the effectiveness of the delivery model and tracks progress against plan. In addition, this role will manage highly qualified, technical staff by providing the coaching and guidance to assist the team in fulfilling the business and technical objectives. The ideal candidate will partner with CIO to represent GIS in interacting with Sales & Marketing stakeholders and third-party providers on matters that often requiring the coordination of activity across organizational lines to build and maintain robust and scalable CRM solutions. - Essential Duties and Responsibilities: Collaborate and partner with business leaders in determining long term roadmap of CRM (Sales, Marketing, Services) technologies in supporting their business needs Provide leadership in the development of processes, solutions, and best practices for the CRM domain by applying technical and functional knowledge and skills Build an effective release management cadence in partnership with functional leaders to ensure maintenance and enhancement requests are delivered timely to support the business needs Evaluate vendor product releases and patches impact on the business and apply it to the platform in accordance with the release process Partner closely with BI Manager in building and operating Data Warehouse, Big Data & BI platform for a high level of availability and high performance Evaluates vendor solutions, develop alternatives and recommend technical solutions in meeting the evolving needs of the business Collaborate closely with GIS Compliance and Accuray Regulatory & Quality group to ensure the compliant and validated state of Accuray operations and financial reporting Provide management and leadership to a global group of Business Analyst (BA) and technical developers, including offshore partners Partner closely with vendors for product roadmap, support escalation, and product releases to stay current with the latest Salesforce techno-functional capability - Qualifications: - a. Required Bachelor's degree in Computer Science, Engineering or related discipline/experience 15+ years working in Information Technology, with at least 5+ years in Salesforce system ownership and implementation 3+ years functioning in people and/or technical leadership role Expertise with CRM solutions on platform particularly Sales Cloud and digital marketing platform (Pardot, Marketing Cloud) Demonstrated ability to lead and energize the technical team through the use of skilled communication and excellent interpersonal and influencing skills Extensive understanding of the end to end functional business processes in the Sales & Marketing discipline, and is adept in developing and maintaining a relationship with business stakeholders cross-functionally Is skilled in interviewing business users and run workshops, collecting and interpreting requirements, explaining the solution details to a business audience Experience driving and leading small/medium projects while meeting deadlines and budgets b. Preferred or Desired Master in Computer Science - CPQ/CLM and -Servicemax Field Service Management experience Knowledge of APEX/JAVA, SaaS Integration frameworks, and Lighting UI are helpful Previous experience in a regulated industry such as biotech, pharmaceuticals, or medical devices is helpful - - At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top "" and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin - including individuals with disabilities and veterans.

Keywords: Accuray, Sunnyvale , Senior Manager, CRM Solution Center, Executive , Sunnyvale, California

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