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Customer Engineering Manager - SaaS

Company: CyberCoders
Location: Sunnyvale
Posted on: July 14, 2019

Job Description:

Customer Engineering Manager - SaaS
With offices in 6 countries and growing, we offer DevOps solutions to some of the biggest clients in the industry. If you have a Solutions Engineering background and a passion for working directly with engineers at strategic accounts, please read on!


What You Will Be Doing
- Manage a team of customer-facing engineers
- Help customers (devops and engineers) solve technical problems
- Troubleshoot developer support cases
- Develop scripts for debugging and/or automating
- Set up company applications and 3rd party products in various development environments
- Problem-solve by reproducing customer scenarios and filing relevant bugs/features
What You Need for this Position
- BA/BS or equivalent experience
- 5+ years experience in Customer Support environment
- 3+ years experience managing a team of direct reports
- Experience as Solutions Engineer or DevOps Engineer
What's In It for You
Collaborative and innovative work environment, and the opportunity to work with Strategic accounts.
We also offer Competitive Salary and Benefits packages and RSU's!

So, if you are an experience Manager of Technical Support teams with customer facing experience, please apply today
OR email your current resume to Kat.Lawrence!
- Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Keywords: CyberCoders, Sunnyvale , Customer Engineering Manager - SaaS, Engineering , Sunnyvale, California

Click here to apply!

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