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Voice Engineer

Company: IT-SCIENT
Location: Sunnyvale
Posted on: January 14, 2019

Job Description:

Position: Voice EngineerLocation: Sunnyvale, CADuration: 6+Months Job Description:

  • Technical CCTech IVR Lead, including Genesys SIP environment, developing IVR applications using VXML
  • Understanding of tools to monitor, alert, and troubleshoot the solutions.
  • Ownership and management of the Genesys Composer Voice to write IVR applications.
  • Ownership and accountability for CCTech environment readiness, ensuring the platform is appropriately scaled to meet business need.
  • Support of CCTech initiatives as they relate to the Voice platform, working with the global and regional teams to identify and define deliverables.
  • Tier 2/3 Operational support of the end-to-end Contact Centre Voice solution, taking ownership of mitigation, resolution and followup for impactful P1/P0 incidents and lower priority recurring issues.
  • Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and system utilization.Preferred Skills: Extensive experience with Unix/Linux OS system administration, configuration, performance tuning, maintenance and security Experience with Genesys / Contact center call routing Knowledge of Oracle, Cassandra Database, Experience with Docker and other Cloud style deployments (Kubernetes). ---Thanks and Regards,Jashraj KumarIT-SCIENT - Fremont,CA - Web: Phone: - Fax: -Email: - provided by Dice Unix, Linux, performance tuning, configuration, maintenance and security, Genesys, Oracle, Cassandra Database, Docker, Kubernetes

    Keywords: IT-SCIENT, Sunnyvale , Voice Engineer, Engineering , Sunnyvale, California

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