Sr. Product Support Engineer
Posted on: December 7, 2018
Take Yahoo and AOL, fuse them and you get a media and technology company operating at massive global scale. It takes powerful technology to connect our combined media brands and partners with an audience of 1 billion. Nearly half of Oath's employees are building the code and platforms that help us achieve that. And we're only getting bigger. Whether you're looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process 4 trillion data points a day, what you do here will have a huge impact on our business?and the world. Want in? Oath Ad Platforms is our unified ad tech solution for both advertisers and publishers. Our innovative ad tech gives one stop access to Oath's trusted data, high quality inventory and demand, creative ad experiences and industry-leading machine learning, at global scale. Think about impacting 1 out of every 2 people online-- in innovative and imaginative ways that are uniquely Oath. We do just that each and every day, and you could too. After all, it's big thinkers like you who will create the next generation of Internet experiences for consumers and advertisers across the globe. Now's the time to show the world what you've got and put your ideas to work for over half a billion people! As part of the Product Support Team (PST) within the Gemini team, the Production Support Engineer is responsible for supporting Yahoo!'s revenue-critical advertising platforms and products. The customers supported include Advertisers, Publishers, and internal Business teams. You should be a self-starter, require minimal support for day-to-day activities and possess excellent time management and organizational skills. The ideal candidate would be a technical generalist with skills ranging from supporting production systems, networks to web development. You must be willing to work a variety of days, hours and participate in an on-call rotation. Skills/Qualifications: * BS in Computer Science or a technical field. MS a plus. * Working knowledge of a development and scripting language required. Java, PHP and/or Perl a plus. * Working knowledge of Linux operating system required. RHEL a plus. * Working knowledge of SQL and at least one database environment. * Minimum 2-3 years experience in a customer-facing technical help desk / product support environment. Preferably in an Operations or Enterprise service center. * Advanced written and verbal communication skills, including the ability to effectively communicate complex issues to both technical and non-technical users. * Strong background in user support and familiarity with current web practices and concepts. * Excellent initiative, interpersonal and problem solving skills with a strong desire to learn. Responsibilities: * Critically analyze operational metrics, monitoring systems and support escalations. * Respond to Production Support tickets from multiple domestic and international teams. * Prioritize issues and troubleshoot them independently while coordinating with Management, Business, Product and Engineering teams. * Ensure quality of service and quick resolution to all production problems across a variety of complex Yahoo! and third party technologies, applications, tools, products and services. * Provide expert support and product knowledge on our Search & Display Advertising products. * Work closely with Customer Service, Sales and other Business teams on a variety of Advertiser, Partner or platform technical issues. * Work closely with Operations, Development, QA and Engineering teams to triage issues, make fixes, advocate problems and document technical run books, support whitepapers and procedures. Oath is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Oath is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. Please let us know if you need a reasonable accommodation to apply for a job or participate in the application process. Currently work for Oath? Please apply on our internal career site.SDL2017
Keywords: Oath, Sunnyvale , Sr. Product Support Engineer, Engineering , Sunnyvale, California
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