Manufacturing Support Engineer

Company: CCINTEGRATION INC
Location: Sunnyvale
Posted on: August 4, 2022

Job Description:

Description: Essential functions

• Product validation to our customers' specifications and instructions. Prepare validation report as required.
• Support design, development and testing of integration phases.
• Ability to create clear work instructions for our production teams and engage lean manufacturing practices in how those instructions are ultimately processed.
• Control Deviation, ECN/ECO documentation, coordinate ECN phase in/cut in process.
• Support the Quality Assurance and Returned Material Authorization (RMA) Teams with technical decisions and RMA process administration.
• Perform failure analysis and repair of production systems and field return systems.
• Ability to troubleshoot component failures with supplier and/or customer.
• Provide production support for multiple products and production lines.
• Audit processes and make recommendations/create new to improve product build documentation.
• Interact regularly with clients to determine their requirements and to develop delivery plans and schedules.
• Assess, document, and communicate all production floor and/or customer driven changes.
• Work cross-functionally to solve problems and implement changes.
• Lead and support project status calls or meetings.
• Engage, coordinate and plan 3rd party vendor activities and resources.
• Experience with white box system and Tier 1 suppliers to include Supermicro, Dell and HPE platforms and able to troubleshoot their hardware problems/
• Solid interpersonal and communication skills with both phone and email for client hardware support
• Excellent written and verbal skills Requirements:
  • Bachelor Degree in Electrical Engineering, Computer Science Engineering or Information Technology
  • Knowledge of working with ERP and PLM systems.
  • Strong hardware problem solving and troubleshooting skills.
  • 5 years of experience working in production/manufacturing PC architecture environments.
  • Solid knowledge of PC architecture, CPU type, chipsets, I/O bus types, etc.
  • Ability to work well in a high paced, team driven environment
  • Ability to work independently and be a problem solver.
  • Detailed oriented
  • Role to build relationships with global customers, fluency with second language is preferred
  • Ability to implement corporate policies when selecting methods, techniques and processes to implement our production processes
  • Ability to work as business needs require which may include extended days, and weekends, and occasional travel for business meetings or training.
  • Ability to lift up to 50lbs as neededWork authorization/security clearance requirementsMust be authorized to work in the US, CCI does not currently sponsor VisasComments:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.PM22
    
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Keywords: CCINTEGRATION INC, Sunnyvale , Manufacturing Support Engineer, Engineering , Sunnyvale, California