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Application Support Engineer

Company: Genesis10
Location: Sunnyvale
Posted on: June 20, 2022

Job Description:

Genesis10 is currently seeking an Application Support Engineer with our client in their Sunnyvale, CA location. This is a 12 month + contract and remote position.


The Application Support Engineer is responsible to provide successful implementation and management of SaaS services (applications) in the production environments and Provide Level III support to ensure the service meets the quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems.


Poses exceptional analytical, problem-solving skills, oral and written communication skills.

Experience in Production support working in a globally distributed team.

Working experience on Java, J2EE and Python technologies.

Intermediate knowledge on Cloud and Azure infrastructure.

Experience with Service Now and ticketing workflows is preferred.

Working experience with any monitoring tools/processes will be advantageous.

Should have a technical and business mindset.

Demonstrated proficiency in troubleshooting, root cause analysis, application design, and implementing major components for large projects.

Responsible for applying operation break fixes and other proactive maintenance activities to keep the services up and running.

Capture, prioritize, and address customer cases efficiently.

Responsible for owning a specific production problem and provide active coordination between various groups including internal and external vendor support groups in resolving a specific problem.

Determine configuration, integration and operational requirements for Application / Business team.

Develop, document, and implement runbooks, capabilities, and techniques for Incident resolution.

Drives team mission and solutions that work towards increased proactivity and efficiency for the organization.

Coordinate and engage with security intelligence team to get application architecture reviewed and approved.

Collaborate with the security intelligence team by providing samples of integrations from the customer's environment.


2+ years' experience.

Experience with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability.

Experience working with OKTA, Jira and or other Enterprise applications.

BS degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability.

Technical skills: .net, SQL Server, JavaScript, HTML, MS Windows.

At least 1 year experience in Application support working in a globally distributed team is preferred.

Good experience with ITIL, BMC Remedy or Service Now an

Able to work as a W2 employee of Genesis10 (no Corp-to-Corp).

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at (url removed). "Genesis10 is an Equal Opportunity Employer, M/F/D/V "

Keywords: Genesis10, Sunnyvale , Application Support Engineer, Engineering , Sunnyvale, California

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