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Staff Technical Writer

Company: Illumio
Location: Sunnyvale
Posted on: January 11, 2022

Job Description:

No Agency Submissions Accepted.

What We Are About:

Our Product Management team has established a culture based on thought leadership, independence, and responsibility. Those who join us represent the leader in Zero Trust security and work closely with our Engineering team to solve real customer problems. Bring your visionary instincts to all stages of the product lifecycle-conception, definition, development, release and post-release activities-manage strategic planning, feature selection, and tactical activities.

This powerful, dynamic team drives our roadmap forward as we work to make the digital world a safer place.

What You Will Accomplish:

Illumio technical writers are encouraged to be fearless and opinionated and have the freedom to make important decisions affecting our documentation, tools, and customer experience. We write for very advanced networking and security audiences. At Illumio, writers have the opportunity to create new content from scratch about an evolving technology. Each writer has a large impact on the success of the team and on the future of the company. The team's collective experience and insight help us deliver content that best serves customer needs.

We seek an experienced technical writer to create documentation and related content for our adaptive security platform. We seek a top-notch technical writer with knowledge of data center networking and security technologies. The team is responsible for producing a variety of content and document types for users, prospective customers, internal support, and professional services audiences.

In this role, you will develop quality content (written, visual, multimedia), and deliver content on schedule with product releases. A key part of this position will be owning our best practice, configuration, operations, and troubleshooting guides. We seek a very hands-on technical writer who can perform all phases of system configuration, including running the platform and agent software on datacenter workloads.

Depending on your experience and career goals, you could contribute to the team and company by working on other writing projects (whitepapers, design guides, and best practices), engage with our Usability Engineer to test documentation usability, and create product videos and screencasts.

What You Will Bring:

8-10 years of technical writing experience
BA/BS in Technical Communications, English, Computer Science, or equivalent subject
Impeccable written English skills
A hands-on approach to the technology and products being documented
Ability to learn new technologies quickly
Comfort with swiftly changing, dynamic software development situations
Strong team player with outstanding communication, organization, and interpersonal skills
Ability to drive, follow, and evangelize cross-team processes
Significant work experience in startups or fast-paced enterprise technology development environments

Bonus Points:

2-3 years of experience with MadCap Flare and CSS
Experience with automating documentation publishing
Experience with source control systems, specifically Git
Experience documenting the deployment of software products
Experience setting up and documenting Linux and/or Windows Server based-applications
Information technology experience a plus
Experience working in an agile environment

Who We Are:

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital---assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world's leading organizations to strengthen their cyber resiliency and reduce risk.

Keywords: Illumio, Sunnyvale , Staff Technical Writer, Engineering , Sunnyvale, California

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