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Staff Knowledge Engineer

Company: LinkedIn
Location: Sunnyvale
Posted on: January 10, 2022

Job Description:

Company Description

LinkedIn is the world's largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what's best for you and when it is important for your team to be together.

Location: This role can be based in Sunnyvale, CA, San Francisco, CA Omaha, NE, Chicago, IL, or New York, NY depending on which location the applicant chosen for the role is currently residing.

The Knowledge Management Solutions (KMS) team is responsible for organizing, writing, and publishing LinkedIn's Help Center content. Additionally, KMS develops instructional, procedural, and technical content distributed externally across channels and LinkedIn experiences such as chat, email, in-product, and search

Join us as we take a new direction in content, modernizing the way content is created and delivered to ensure an exceptional content experience for our customers.

As a Staff Knowledge Engineer, you sit at the intersection of content and technology to support the KMS team, our cross-functional partners, and our customers across all lines of business. Interacting with partners to establish yourself as a peer and trusted partner within KMS team will be some of your primary responsibilities. You will help to lead and manage content strategy, workflows, and technical solutions that our content teams will use to author, publish, localize, and deliver contextual content across the customer journey.

Taking care of our internal and external customers is our number one priority. You'll be expected to maintain solid, trusted, collaborative relationships with cross-functional partners to successfully analyze and solve issues together. You will work closely with other KMS leads, Senior content strategists, Product, and Engineering to create and define a great content authoring and user experience for our employees and members.

Key Responsibilities:
Plan, design, implement, and manage technological solutions end-to-end
Build a deep understanding of current and future authoring tools and content workflows for stakeholders.
Contribute to all phases of the content lifecycle and help define improvements that influence the direction of the KMS team strategy with impact across the organization.
Lead team projects, define improvements and influence the direction of the KMS team strategy with impact across the organization.
Drive discussions with senior content strategists to understand requirements and ideate on ways to improve authoring workflows.
Foster partnerships with KMS leads, product, and engineering teams to understand the current content ecosystem and explore new solutions, workflows, and technologies.
Act as an escalation point of contact and effectively triage, investigate, and resolve complex technical issues with leads and partners.
Represent the KMS team at key stakeholder meetings to continually provide awareness of new and ongoing issues as well as quality improvement initiatives.
Support legacy authoring processes and tools as we complete migration to a new CMS.
Leverage industry knowledge and business experience to improve processes.
Communicate effectively with KMS team, technical and other non-technical stakeholders.
Model LinkedIn's culture and values and actively participate in developing a healthy team culture.

Qualifications

Bachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent experience.
10+ years of combined industry experience supporting content teams - ideally with some combination in content development, tools, and/or software engineering.
Experience supporting content development, structure, workflows, and migrations in a production environment.
Content engineering-specific experience with:
Authoring tools (XMetal, Oxygen, MS Word) and Content Management Systems (any)
DITA, Information Mapping, or topic-based authoring methodology
Content organization, structure, reuse
Taxonomy/tagging/metadata
Scripting languages like Python or similar
Supporting, debugging, and optimizing content workflows and content migrations.

Preferred:
Familiarity with:
Collaboration and workflow tools like SharePoint, Confluence, and Jira
SQL or other data analytics/data science languages
Search/SEO
Databases
Software quality assurance
Ability to develop strong cross-functional relationships and promote a healthy team culture.
Detail-oriented with ability to take initiative, communicate clearly, work through ambiguity, and proactively address problems.
Strong analytical, organizational, and time management skills.
Passionate about learning, having a positive attitude and growth mindset.

Additional Information

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf. Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
Documents in alternate formats or read aloud to you
Having interviews in an accessible location
Being accompanied by a service dog
Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

Keywords: LinkedIn, Sunnyvale , Staff Knowledge Engineer, Engineering , Sunnyvale, California

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