Staff Knowledge Engineer
Posted on: January 10, 2022
LinkedIn is the world's largest professional network, built to help
members of all backgrounds and experiences achieve more in their
careers. Our vision is to create economic opportunity for every
member of the global workforce. Every day our members use our
products to make connections, discover opportunities, build skills
and gain insights. We believe amazing things happen when we work
together in an environment where everyone feels a true sense of
belonging, and that what matters most in a candidate is having the
skills needed to succeed. It inspires us to invest in our talent
and support career growth. Join us to challenge yourself with work
At LinkedIn, we trust each other to do our best work where it works
best for us and our teams. This role offers a hybrid work option,
meaning you can both work from home and commute to a LinkedIn
office, depending on what's best for you and when it is important
for your team to be together.
Location: This role can be based in Sunnyvale, CA, San Francisco,
CA Omaha, NE, Chicago, IL, or New York, NY depending on which
location the applicant chosen for the role is currently
The Knowledge Management Solutions (KMS) team is responsible for
organizing, writing, and publishing LinkedIn's Help Center content.
Additionally, KMS develops instructional, procedural, and technical
content distributed externally across channels and LinkedIn
experiences such as chat, email, in-product, and search
Join us as we take a new direction in content, modernizing the way
content is created and delivered to ensure an exceptional content
experience for our customers.
As a Staff Knowledge Engineer, you sit at the intersection of
content and technology to support the KMS team, our
cross-functional partners, and our customers across all lines of
business. Interacting with partners to establish yourself as a peer
and trusted partner within KMS team will be some of your primary
responsibilities. You will help to lead and manage content
strategy, workflows, and technical solutions that our content teams
will use to author, publish, localize, and deliver contextual
content across the customer journey.
Taking care of our internal and external customers is our number
one priority. You'll be expected to maintain solid, trusted,
collaborative relationships with cross-functional partners to
successfully analyze and solve issues together. You will work
closely with other KMS leads, Senior content strategists, Product,
and Engineering to create and define a great content authoring and
user experience for our employees and members.
Plan, design, implement, and manage technological solutions
Build a deep understanding of current and future authoring tools
and content workflows for stakeholders.
Contribute to all phases of the content lifecycle and help define
improvements that influence the direction of the KMS team strategy
with impact across the organization.
Lead team projects, define improvements and influence the direction
of the KMS team strategy with impact across the organization.
Drive discussions with senior content strategists to understand
requirements and ideate on ways to improve authoring workflows.
Foster partnerships with KMS leads, product, and engineering teams
to understand the current content ecosystem and explore new
solutions, workflows, and technologies.
Act as an escalation point of contact and effectively triage,
investigate, and resolve complex technical issues with leads and
Represent the KMS team at key stakeholder meetings to continually
provide awareness of new and ongoing issues as well as quality
Support legacy authoring processes and tools as we complete
migration to a new CMS.
Leverage industry knowledge and business experience to improve
Communicate effectively with KMS team, technical and other
Model LinkedIn's culture and values and actively participate in
developing a healthy team culture.
Bachelor's Degree in Computer Science, Information Technology, or a
related field, or equivalent experience.
10+ years of combined industry experience supporting content teams
- ideally with some combination in content development, tools,
and/or software engineering.
Experience supporting content development, structure, workflows,
and migrations in a production environment.
Content engineering-specific experience with:
Authoring tools (XMetal, Oxygen, MS Word) and Content Management
DITA, Information Mapping, or topic-based authoring methodology
Content organization, structure, reuse
Scripting languages like Python or similar
Supporting, debugging, and optimizing content workflows and content
Collaboration and workflow tools like SharePoint, Confluence, and
SQL or other data analytics/data science languages
Software quality assurance
Ability to develop strong cross-functional relationships and
promote a healthy team culture.
Detail-oriented with ability to take initiative, communicate
clearly, work through ambiguity, and proactively address
Strong analytical, organizational, and time management skills.
Passionate about learning, having a positive attitude and growth
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to
be an equal opportunity employer. LinkedIn considers qualified
applicants without regard to race, color, religion, creed, gender,
national origin, age, disability, veteran status, marital status,
pregnancy, sex, gender expression or identity, sexual orientation,
citizenship, or any other legally protected class. LinkedIn is an
Affirmative Action and Equal Opportunity Employer as described in
our equal opportunity statement here:
https://lnkd.in/equalemploymentopportunity2017. Please reference
the following information for more information:
Please reference the following information for more information:
for more information.
LinkedIn is committed to offering an inclusive and accessible
experience for all job seekers, including individuals with
disabilities. Our goal is to foster an inclusive and accessible
workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening,
apply for a position, or participate in the interview process,
connect with us at email@example.com and describe the
specific accommodation requested for a disability-related
Reasonable accommodations are modifications or adjustments to the
application or hiring process that would enable you to fully
participate in that process. Examples of reasonable accommodations
include but are not limited to:
Documents in alternate formats or read aloud to you
Having interviews in an accessible location
Being accompanied by a service dog
Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three
business days. However, non-disability related requests, such as
following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by LinkedIn, or (c) consistent with
LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will
consider for employment qualified applicants with arrest and
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Keywords: LinkedIn, Sunnyvale , Staff Knowledge Engineer, Engineering , Sunnyvale, California
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