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Sustaining Engineer

Company: Juniper Networks
Location: Sunnyvale
Posted on: November 22, 2020

Job Description:

About the Position: As a technical leader in the Advanced Customer Engineering (ACE) HW group, you will be responsible for investigating critical field and production issues involving Juniper s flag-ship router products, and driving these to timely resolution. You will drive hardware quality improvements into the next generation of Juniper products, based on lessons learned from these investigations. You will also be responsible for periodically re-designing existing hardware to either replace end-of-life (EOL) components with newer alternatives, or to implement necessary quality improvements. To be successful in this role, you must be an independent worker, who is at home designing and trouble-shooting complex hardware. You will also require the ability to manage multiple priorities, work with cross functional teams, and drive issues to closure in a timely fashion. Responsibilities: * Leads failure analysis on failed Juniper HW returned from customer sites. Determines root cause and identifies appropriate corrective actions. * Performs re-spin / re-design of PCBs for EOL component replacement, quality improvement or value engineering. * Provides technical leadership to drive product HW quality improvements by analyzing HW quality data from field and factory, identifying trends, and deriving "Lessons Learned" applicable to new product design. * Initiates closed-loop corrective actions (CLCA) for hardware failures and defects on shipping products. * Drives issues to closure quickly and consistently, in alignment with team OKRs (objectives and key results) * Works with Component Engineering and other appropriate cross-functional teams to identify and address component and supplier quality concerns, and work with suppliers to successfully resolve these issues. Minimum Qualifications: * BS in Electrical or Computer Engineering. * 7 - 10 years of experience in high-speed digital hardware design, test and de-bug. * Expertise in schematic capture. (DxDesigner / Viewlogic experience preferred). * Expertise in hardware de-bug / failure analysis and ability to drive complex cases to closure. * FPGA / CPLD design experience. * Familiarity with PCB layout and routing and with signal integrity. * Familiarity with networking hardware and components (high-speed serial links, SERDES, MACs, switch ASICs, optics, etc.) * Strong communication and collaboration skills within team and working with other cross-functional teams. Preferred Qualifications: * MS degree in Electrical Engineering or closely related field. * Experience working on critical, time sensitive projects and managing multiple priorities. * Experience with test scripts and Python scripting language. * Leadership experience and ability to mentor junior team members. * Proven track record in working with cross-functional teams and driving projects to closure. * Experience working with Manufacturing, Supplier, Quality and Customer Support teams. Other Information: * Relocation is not available for this position Juniper Networks is enrolled in E-Verify and will be participating in E- Verify in addition to our Form I-9 process. Juniper Networks is an Equal Opportunity/Affirmative Action Employer. Show moreShow less

Keywords: Juniper Networks, Sunnyvale , Sustaining Engineer, Engineering , Sunnyvale, California

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