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Voice Engineer with Java

Company: SUNRAY INFORMATICS
Location: Sunnyvale
Posted on: March 28, 2020

Job Description:

Hello, Job Title Genesys Outbound and Java Engineer(Voice) Location Sunnyvale, CA OR Austin, TX Duration Long term Responsibilities include Genesys OCS, GMS setup, troubleshooting and support Setup, deploy and support Genesys CX Contact Handle Genesys configuration required Application deployments, requesting ACLsFirewalls, working with third patry vendors Design, documentation and mantianing test environment relevant to OCS GMS and CX Contact Understanding of tools to monitor, alert, and troubleshoot the solutions. Ownership and accountability for environment readiness, ensuring the platform is appropriately scaled to meet business need. Support of CCTech initiatives as they relate to the Voice platform, working with the global and regional teams to identify and define deliverables. Tier 23 Operational support of the end-to-end Contact Centre Voice solution, taking ownership of mitigation, resolution and followup for impactful P1P0 incidents and lower priority recurring issues. Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and system utilization. Required Skills 5+ years of Voice Engineering, telephony experience Extensive experience with Genesys 8.x platform architecture Knowledge of Genesys Framework (Config + Management). Experience designing and working on Genesys Outbound Contact (OCS) Working experience with GMS specifically around callback services Experience integrating applications with GWS Knowledge of Genesys CX Contact Working knowledge on CICD tools Expert with network and common data centre infrastructure Bachelorrsquos degree in Computer Science, Engineering or related field Excellent interpersonal, collaboration and communication skills Preferred Skills Extensive experience with UnixLinux OS system administration, configuration, performance tuning, maintenance and security Experience with Genesys Contact center call routing Knowledge of Oracle, Cassandra Database, Experience with Docker and other Cloud style deployments (Kubernetes)

Keywords: SUNRAY INFORMATICS, Sunnyvale , Voice Engineer with Java, Engineering , Sunnyvale, California

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