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Solutions Engineer

Company: NetApp
Location: Sunnyvale
Posted on: February 15, 2020

Job Description:


Are you data-driven? We at NetApp believe in the transformative power of data - to expand customer touchpoints, to foster greater innovation, and to optimize operations. We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice. We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.

We've built a Data Fabric for a data-driven world - to simplify and integrate data management across the resources that are best for the business. With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.
Job Summary
As a Systems Engineer in NetApp's Sales function, you are responsible for providing pre-sales and post-sales support for selling NetApp's Products and Professional Services to existing and potential customers. You will utilize your excellent technical and relationship building skills in working with vendors, partners and sales to ensure that optimum systems solutions are provided to customers.

In this position your overall focus areas will be in supporting and developing processes and systems for quick and thorough responses to customer RFP's, provide systems configuration recommendations, and apply your background and experience to deliver solutions to technical problems.

Essential Functions:

The essential responsibilities of the Systems Engineers are to work directly with customers in pre-sales and post sales situations, and to work effectively across functions with other NetApp employees in Sales, Marketing, Customer Service and Development areas. Specific responsibilities include:

  • Identify customer needs and requirements.
  • Define all of the elements of a customer's technical computing environment.
  • Answer customer questions.
  • Provide technical support to current customer and 'try-and-buy' test projects.
  • Define customer acceptance criteria for 'try-and-buy' evaluation projects.
  • Pick up and deliver NetApp evaluation test system to customer site.
  • Work with Sales to respond to RFP's.
  • Attend customer calls with the Sales Representative.
  • Provide technical consultation and disseminate product information to the sales team.

    Job Requirements

    • -Excellent written and verbal communication skills.
    • Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
    • Account management and project management experience.
    • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
    • Ability to follow standard engineering principles and practices.
    • Creative approach to problem solving.
    • Travel to the prospective customer's sites as necessary

      Responsibility and Interaction:


      • As a seasoned, experienced professional, with a full understanding of industry practices and company policies and procedures, this individual will apply attained experiences and knowledge in solving a wide range of issues in imaginative and practical ways.
      • Is responsible for a specific geographical install base and medium to large accounts.
      • May have own account responsibility or work on a team.


        • This individual effectively works with senior internal personnel within the function, some employees in other functions that support the sales effort, and has direct customer contact.
        • Little management direction is provided on day to day work; general instructions are given on new assignments; as well as review of activities and priorities.
        • The ideal candidate is a subject matter expert and contributes proactively to sales team efforts and positively influences decisions. May also act as a team leader and main decision maker for team projects.

          Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.

          So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!

          If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it's the right thing to do.

          We work hard but also recognize the importance of work-life balance for our employees because what's important to them is important to us! Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations. We provide comprehensive medical, dental, wellness and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.

          Join us and see what empowerment can do.

          Equal Opportunity Employer Minorities/Women/Vets/Disabled

          Nearest Major Market: San Jose

          Nearest Secondary Market: Palo Alto

          Job Segment:

          Medical, Engineer, Cloud, Data Management, Systems Engineer, Healthcare, Engineering, Technology, Data

          Apply now --

Keywords: NetApp, Sunnyvale , Solutions Engineer, Engineering , Sunnyvale, California

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