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Professional Services Engineer (AMCS534)

Company: Fortinet
Location: Sunnyvale
Posted on: January 18, 2020

Job Description:

Job Responsibilities:

* Lead client staff in designing, implementing and supporting Fortinet products

* Develop methods of procedure (MOPs) documents for migrations, upgrades and updates

* Create and implement comprehensive test plans

* Evaluate and test new feature and software releases

* Create, verify and test FortiGate configurations

* Lead client staff in implementing Best Practices on Fortinet solutions

* Perform interoperability evaluation of devices that interact with Fortinet products.

* Create general knowledge transfer documents and lead client sessions

* Ability to travel domestic and international

* Provide professional, timely onsite technical services for clients, including security design, testing, deployment, optimization and management services.

* Work with customers remotely and onsite; develop statements of work; track and report status.

* Develop and maintain core competency on Fortinet s entire product line and technologies

* Develop and maintain expert level technical and marketing knowledge in the following technology disciplines as they relate to Fortinet s products:

* Network Security Infrastructure Switching, Routing and Availability.

* Network security systems centralized configuration, administration, email and reporting

* Basic competitor knowledge

* Write while papers, tech notes and other high-level documentation as required.

* Interface with Fortinet s business and technology partners within designated technology discipline and distribute that knowledge to the team.

* Accurately scope out customer requirements and write Statements of Work engagement documents.

* Work closely with other technical and sales departments within Fortinet.

* Provide project management or input to project management for engagements

* Uses standardize methods, processes and tools.

* Requirements

* Plans and organizes schedules effectively

* Considers and uses the most cost effective means of delivering services.

* Takes initiative; assumes a leadership role in an effective and positive manner

* Makes and meets all commitments.

* Escalates issues to management timely and effectively

* Learns quickly; demonstrates ability to quickly and proficiently understand and absorb new information

* Creates and processes qualitative and/or quantitative data. Consults with end users on conclusions.

* Provides consultative input on complex issues

* Project management capabilities; adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.

* Maintains stable performance when under heavy pressure or stress

* Possesses a strong work ethic and willing to work occasional long hours.

* Clear and articulate verbal and written communications skills. Multilingual is a plus

* Team player. Seeks guidance from peers and managers to establish a collaborative working relationship

* 5+ Years experience in LAN/WAN /Internet Support or Administration

* 3+ Years experience with Network Security Products

* Solid understanding of general security and networking principals and technologies such as:

* Switching, Routing and the OSI model

* Firewalls, VPN, Anti-Virus and Content Filtering

* Intrusion Detection and Prevention

* Ability and competence to write technical material for training, white papers using applications such as Power Point, Word and Visio.

* Excellent troubleshooting skills.

* Ability to work well under pressure and handle confrontation when necessary

#GD

#LI-MG1.

EEOC / AAPAccommodation: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Fortinet, Inc at (408) 235-7700 of accommodations@fortinet.com for assistance.EEO: All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Keywords: Fortinet, Sunnyvale , Professional Services Engineer (AMCS534), Engineering , Sunnyvale, California

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