Customer Education & Enablement Specialist - AI-Driven Revenue Operations
Posted on: June 14, 2019
, youll be part of the Customer Success team, and your primary goal
will be to help our customers realize the full value of Clari.
Youll do that through building out our Clari University Program
where we help our customers learn the platform and get certified,
hosting webinars to showcase best practices and use cases, creating
new content for our Help Center, and thinking through new creative
ways to educate our customers. Were looking to be world-class in
how we make our customers rockstars!
Youll have the opportunity to become an expert in not only how our
product works, but also how top Sales, Customer Success, and
Marketing teams use Clari and share those learnings with others.
Youll also work with our Customer Success Managers to identify
where our customers need extra help in adopting and learning
The ideal candidate will have experience with training, webinars,
and writing documentation. You dont have to be technical, but you
should be interested in technology and analytics and how things
work. You should be excited to learn and be able to translate those
learnings into content for our customers.
If youre driven, passionate, upbeat, creative, and ready to dive in
- this role is for you!
- Take over our current Clari University Program (where we train
and certify our customers on Clari) and continue to expand on
- Coordinate and run webinars for customers, working with others
from the Customer Success, Product, and Marketing teams to build
and deliver the content.
- Maintain our customer-facing Help Center with product
documentation and best practice content.
- Curate the content for our Customer Newsletter.
- Help the Customer Success Team leverage tools like Gainsight,
Zendesk and Pendo to deliver best practices to our
- Partner with our Customer Success Managers and our
Implementation Consultants to make sure they have the right assets
and best practices documentation to share with customers throughout
the customer journey.
- Contribute to the growth of Clari by being a Brand Ambassador
and assist in the hiring of great talent.
- Think creatively about how we can scale to continue our quest
in building a world class Customer Success team where we make our
- Be ready to take on new challenges and projects!
- 4 year BS or BA degree, ideally in Communications or
- 1-3 years experience in a similar role (ideally experience with
training, webinars, and product documentation)
- Superior communication skills (presentation, written, and
verbal) and demonstrated ability to communicate/present
- Strong empathy for customers
- Excellent problem solver
- Ability to prioritize, multi-task, and manage time
- Team player, enjoys working hard, exhibits professionalism, is
dedicated to meeting and exceeding expectations
- Startup experience, or you work well in a fast-paced
- Proficient with a Mac, PowerPoint, Google Slides
- Design skills and proficiency with video editing are a
- Sales and SFDC knowledge a plus
Clari is a fun and fast-growing Silicon Valley company. We were
named as a 2018 Bay Area Top Workplace for the 4th consecutive
year. Clari was recognized as one of the 10 Coolest
Machine-Learning and AI Startups of 2018 by CRN and the Gartner
Cool Vendor in Gartners Tech Go-to-Market category. Clari earned a
spot in G2 Crowds Top 25 Silicon Valley Companies, and earned the
#1 overall ranking for G2 Crowds Top 20 Sales Analytics
Heres why Clari may be the perfect next step for you.
- Culture: promoting personal growth, independence, and
- Executive team: a savvy team on their third company with deep
- Customers: leading companies that run their business on
- Investors: top VCs Sequoia, Bain Capital, Tenaya Capital,
Thomvest Ventures, Blue Cloud Ventures, and Northgate that make up
our superb and supportive board
Our team is made up of veteran entrepreneurs, brilliant engineers,
tried-and-true sales professionals that have done this before and
want to do it again, this time only bigger. Whats left to add?
We are just a block from the Caltrain station in the heart of the
Lets talk about whether Clari is the logical next step for you.
Keywords: Clari, Sunnyvale , Customer Education & Enablement Specialist - AI-Driven Revenue Operations, Education / Teaching , Sunnyvale, California
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