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Customer Education & Enablement Specialist - AI-Driven Revenue Operations

Company: Clari
Location: Sunnyvale
Posted on: June 14, 2019

Job Description:

, youll be part of the Customer Success team, and your primary goal will be to help our customers realize the full value of Clari. Youll do that through building out our Clari University Program where we help our customers learn the platform and get certified, hosting webinars to showcase best practices and use cases, creating new content for our Help Center, and thinking through new creative ways to educate our customers. Were looking to be world-class in how we make our customers rockstars!

Youll have the opportunity to become an expert in not only how our product works, but also how top Sales, Customer Success, and Marketing teams use Clari and share those learnings with others. Youll also work with our Customer Success Managers to identify where our customers need extra help in adopting and learning Clari.

The ideal candidate will have experience with training, webinars, and writing documentation. You dont have to be technical, but you should be interested in technology and analytics and how things work. You should be excited to learn and be able to translate those learnings into content for our customers.

If youre driven, passionate, upbeat, creative, and ready to dive in - this role is for you!

Responsibilities



  • Take over our current Clari University Program (where we train and certify our customers on Clari) and continue to expand on it.
  • Coordinate and run webinars for customers, working with others from the Customer Success, Product, and Marketing teams to build and deliver the content.
  • Maintain our customer-facing Help Center with product documentation and best practice content.
  • Curate the content for our Customer Newsletter.
  • Help the Customer Success Team leverage tools like Gainsight, Zendesk and Pendo to deliver best practices to our customers.
  • Partner with our Customer Success Managers and our Implementation Consultants to make sure they have the right assets and best practices documentation to share with customers throughout the customer journey.
  • Contribute to the growth of Clari by being a Brand Ambassador and assist in the hiring of great talent.
  • Think creatively about how we can scale to continue our quest in building a world class Customer Success team where we make our customers rockstars.
  • Be ready to take on new challenges and projects!

    Requirements



    • 4 year BS or BA degree, ideally in Communications or Business

    • 1-3 years experience in a similar role (ideally experience with training, webinars, and product documentation)
    • Superior communication skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively
    • Strong empathy for customers
    • Excellent problem solver
    • Ability to prioritize, multi-task, and manage time
    • Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations
    • Startup experience, or you work well in a fast-paced environment
    • Proficient with a Mac, PowerPoint, Google Slides
    • Design skills and proficiency with video editing are a plus
    • Sales and SFDC knowledge a plus

      Why Clari?

      Clari is a fun and fast-growing Silicon Valley company. We were named as a 2018 Bay Area Top Workplace for the 4th consecutive year. Clari was recognized as one of the 10 Coolest Machine-Learning and AI Startups of 2018 by CRN and the Gartner Cool Vendor in Gartners Tech Go-to-Market category. Clari earned a spot in G2 Crowds Top 25 Silicon Valley Companies, and earned the #1 overall ranking for G2 Crowds Top 20 Sales Analytics Software.

      Heres why Clari may be the perfect next step for you.



      • Culture: promoting personal growth, independence, and teamwork.
      • Executive team: a savvy team on their third company with deep market experience.
      • Customers: leading companies that run their business on Clari
      • Investors: top VCs Sequoia, Bain Capital, Tenaya Capital, Thomvest Ventures, Blue Cloud Ventures, and Northgate that make up our superb and supportive board

        Our team is made up of veteran entrepreneurs, brilliant engineers, tried-and-true sales professionals that have done this before and want to do it again, this time only bigger. Whats left to add? You.

        We are just a block from the Caltrain station in the heart of the Silicon Valley.

        Lets talk about whether Clari is the logical next step for you.



Keywords: Clari, Sunnyvale , Customer Education & Enablement Specialist - AI-Driven Revenue Operations, Education / Teaching , Sunnyvale, California

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