Customer Service Specialist

Company: TevisHR
Location: North Highlands
Posted on: January 21, 2026

Job Description:

Job Description Job Description Good Life Inspections, Inc. is looking for a dynamic Customer Service Specialist to join our team of professionals. This individual contributor role is an hourly, full-time position located in North Highlands, California. The Customer Service Specialist will function as the face of Good Life Pest to our customers and will strive to provide superior service through various mediums. Responsibilities Manage substantial amounts of incoming calls Ability to resolve customer complaints Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Manage inbound and outbound calls by providing professional and courteous customer service Meet personal/customer service team sales targets and call-handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Schedule appointments Order Entry Cross-sell related products to customers Provide accurate, valid, and complete information by using the right methods/tools Assist customers with questions and concerns Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Skills And Must- Haves Minimum of 3 years of recent call center experience Communicates in a professional manner (proper grammar, punctuation, and tone) in both written and verbal communication Effective listener An independent problem solver Reliable, punctual, and willing to learn new processes in a constantly evolving industry Should be able to work in a fast-paced, high volume, and goal-oriented environment Self-motivated individual capable of multitasking Proficient with Access, MS Excel, MS Word, and Outlook Windows Operating System and Office knowledge and experience Strong organizational and follow-up skills Strong attention to detail Must be enthusiastic, have a strong can-do attitude, and be a team player Problem-solving skills Self-motivated to work without constant direct supervision Work well under pressure with time-sensitive deadlines Punctuality is imperative Type 40 WPM Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of inquiries in a professional manner Ability to multi-task, prioritize, and manage time effectively

Keywords: TevisHR, Sunnyvale , Customer Service Specialist, Customer Service & Call Center , North Highlands, California