Technical Media Consultant
Company: linkedin
Location: Sunnyvale
Posted on: June 16, 2022
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Job Description:
Company DescriptionImagine what we can do together. At LinkedIn,
we believe amazing things can happen when we work together in an
environment where everyone feels a true sense of belonging and
their ideas are heard. Join us and help make a direct impact on the
world's workforce in ways no other company can.--- -Job
DescriptionThis role may be based in either Sunnyvale or San
Francisco, dependant upon where the chosen candidate
resides.LinkedIn Marketing Solutions is searching for a Technical
Consultant to empower sales teams through solutions oriented
problem solving and product support. Technical Consultants provide
front line troubleshooting and manage product challenges impacting
our most sophisticated advertising customers. Technical Consultants
work with Linkedin's Go-To-Market (GTM) teams to drive readiness
for new products and features and provide general technical
guidance. As part of the Technical Solutions team, you'll
collaborate with cross functional partners across Sales, Product
and Engineering to ensure that the internal and external users of
our marketing solutions products are delighted on a daily basis.The
Technical Consultant is an expert of LinkedIn's Campaign Manager
Tool and has a sophisticated understanding of both the front end UI
as well as the technical infrastructure and APIs that supports our
advertising products. You are able to effectively communicate
technical specifications to Engineers and simultaneously distill
technical concepts so they are easily understood by our customers.
You are a nimble team player who is comfortable managing multiple
projects concurrently in a business that is quickly evolving. The
Technical Consultant is skilled at building partnerships and
establishing credibility among across multiple cross functional
partners.Responsibilities -:Drive product support readiness for new
products and features by supporting GTM teams and processes.
-Utilize advanced technical troubleshooting to verify unexpected
product behavior. As needed, escalate new issues to Technical
Service Managers as quickly as possible for further review,
validation, and analysis.Work directly with Advertisers and Sales
to drive client success by offering solutions and recommendations.
Maintain streamlined operations by utilizing internal ticketing
tools and adhering to established processes.Collaborate with
Engineering and Technical Services Managers to prioritize and
manage escalated issues on behalf of our internal and external
customers.Attend key stakeholder meetings to continually provide
awareness of new and ongoing issues as well as product changes.
-Report on product quality and feedback escalation trends, top
issues, and improvement initiatives.Partner with Engineering and
Product Management to drive quality improvement initiatives and
deliver the best advertiser experience possible.Empower sales
success by building content for scalable training, help
documentation and education programsQualificationsBasic
Qualifications -:BA/BS degree or equivalent practical experience2+
years of experience in Digital Advertising, Online Media or related
field2+ years of experience in Technical Support, Quality
Assurance, Product Operations, Product Management or related
fieldAbility to travel up to 10%Preferred Qualification
-s:Background in interacting with diverse groups of technical and
non-technical individualsCustomer communication soft skills with
the ability to capture customer requirements, handle and resolve
customer conflicts using various modes of communication.Excellent
oral and written communication skills and be able to effectively
convey complex subjects to both technical and non-technical
audiences at all levels.Experience with troubleshooting technical
issues using browser-based developer tools.Experience with web
tracking and analytics technology including cookies, tracking
pixels, ad tags, container tags, and analytics programs such as
Google Analytics.Excellent analytical skills, including the ability
to pull data directly using SQL or Presto, analyze large data sets,
and identify business insights from data.Proven ability to adapt to
change. Dynamic in a fast-paced environment.Proven ability to learn
new technologies.Familiarity with HTML, JavaScript, AJAX, APIs, and
other web development technologies. -Familiarity with Unix and
cURL.Familiarity with issue management systems (JIRA) and CRM
systems (Dynamics, Salesforce, Oracle Service Cloud,
Zendesk).Additional InformationAll your information will be kept
confidential according to EEO guidelines.Equal Opportunity
StatementLinkedIn is committed to diversity in its workforce and is
proud to be an equal opportunity employer. LinkedIn considers
qualified applicants without regard to race, color, religion,
creed, gender, national origin, age, disability, veteran status,
marital status, pregnancy, sex, gender expression or identity,
sexual orientation, citizenship, or any other legally protected
class. LinkedIn is an Affirmative Action and Equal Opportunity
Employer as described in our equal opportunity statement here:
https://lnkd.in/equalemploymentopportunity2017. Please reference
the following information for more information:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
and
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
for more information. ---LinkedIn is committed to offering an
inclusive and accessible experience for all job seekers, including
individuals with disabilities. Our goal is to foster an inclusive
and accessible workplace where everyone has the opportunity to be
successful.If you need a reasonable accommodation to search for a
job opening, apply for a position, or participate in the interview
process, connect with us at accommodations@linkedin.com and
describe the specific accommodation requested for a
disability-related limitation.Reasonable accommodations are
modifications or adjustments to the application or hiring process
that would enable you to fully participate in that process.
Examples of reasonable accommodations include but are not limited
to:Documents in alternate formats or read aloud to youHaving
interviews in an accessible locationBeing accompanied by a service
dogHaving a sign language interpreter present for the interviewA
request for an accommodation will be responded to within three
business days. However, non-disability related requests, such as
following up on an application, will not receive a
response.LinkedIn will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by LinkedIn, or (c) consistent with
LinkedIn's legal duty to furnish information.San Francisco Fair
Chance Ordinance ---Pursuant to the San Francisco Fair Chance
Ordinance, LinkedIn will consider for employment qualified
applicants with arrest and conviction records.Pay Transparency
Policy Statement ---As a federal contractor, LinkedIn follows the
Pay Transparency and non-discrimination provisions described at
this link: https://lnkd.in/paytransparency.Global Data Privacy
Notice for Job Candidates ---Please follow this link to access the
document that provides transparency around the way in which
LinkedIn handles personal data of employees and job applicants:
https://legal.linkedin.com/candidate-portal.Equal Opportunity
StatementLinkedIn is committed to diversity in its workforce and is
proud to be an equal opportunity employer. LinkedIn considers
qualified applicants without regard to race, color, religion,
creed, gender, national origin, age, disability, veteran status,
marital status, pregnancy, sex, gender expression or identity,
sexual orientation, citizenship, or any other legally protected
class. LinkedIn is an Affirmative Action and Equal Opportunity
Employer as described in our equal opportunity statement here:
https://lnkd.in/equalemploymentopportunity2017. Please reference
the following information for more information:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
and
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
for more information. ---LinkedIn is committed to offering an
inclusive and accessible experience for all job seekers, including
individuals with disabilities. Our goal is to foster an inclusive
and accessible workplace where everyone has the opportunity to be
successful.If you need a reasonable accommodation to search for a
job opening, apply for a position, or participate in the interview
process, connect with us at accommodations@linkedin.com and
describe the specific accommodation requested for a
disability-related limitation.Reasonable accommodations are
modifications or adjustments to the application or hiring process
that would enable you to fully participate in that process.
Examples of reasonable accommodations include but are not limited
to:Documents in alternate formats or read aloud to youHaving
interviews in an accessible locationBeing accompanied by a service
dogHaving a sign language interpreter present for the interviewA
request for an accommodation will be responded to within three
business days. However, non-disability related requests, such as
following up on an application, will not receive a
response.LinkedIn will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by LinkedIn, or (c) consistent with
LinkedIn's legal duty to furnish information.San Francisco Fair
Chance Ordinance ---Pursuant to the San Francisco Fair Chance
Ordinance, LinkedIn will consider for employment qualified
applicants with arrest and conviction records.Pay Transparency
Policy Statement ---As a federal contractor, LinkedIn follows the
Pay Transparency and non-discrimination provisions described at
this link: https://lnkd.in/paytransparency.Global Data Privacy
Notice for Job Candidates ---Please follow this link to access the
document that provides transparency around the way in which
LinkedIn handles personal data of employees and job applicants:
https://legal.linkedin.com/candidate-portal.SummaryType:
Full-timeFunction: Administrative
Keywords: linkedin, Sunnyvale , Technical Media Consultant, Advertising , Sunnyvale, California
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