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Sr. Technical Writer (Remote)

Company: CrowdStrike
Location: Sunnyvale
Posted on: November 20, 2020

Job Description:

Job Description:

At CrowdStrike we're on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. We've earned numerous honors and top rankings for our technology, organization and people - clearly confirming our industry leadership and our special culture driving it. We also offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. So if you're ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to stop breaches and protect people globally, let's talk. About the Role As a Senior Technical Writer, you'll write customer-focused product documentation for our customers. You'll set the example for best practices in user-centered technical writing as part of our cross-functional UX team, and you'll be embedded in a product development team to work with SMEs and develop a deep understanding of a complex product. This role has a preference to candidates on the East Coast, USA. Responsibilities * Produce high-quality documentation--feature guides, release notes, API docs, and more--to guide and educate customers. Develop deep product knowledge through researching, partnering with SMEs, and using the product. * Embrace and help refine our modern, conversational voice and tone. * Help build our writing team's standards, processes, and best practices. * Partner with other technical writers and with UX team members, including UX writers, designers, developers, researchers, and QA. * Shape the development of our content management system with your writing expertise. * Advise, assist, and mentor other writers, and participate in collaborative content reviews. * Advocate for the customer in all aspects of your job. * Help define our team's strategy and vision while also independently managing your own projects. Qualifications * Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice. * Embrace a user-centric approach to focus on what the customer needs, not what the system does. * Experience exploring a customer's problem space and addressing their needs through documentation. * Exceptional audience analysis, written and verbal communication, and problem solving. * Strong grasp of user experience fundamentals. * Portfolio of writing samples that communicate technical information in a modern, conversational voice and tone. Bonus Points * Knowledge of and experience with technical audiences, cybersecurity, and startups strongly preferred. * Demonstrated ability to make complex technical subjects easy to comprehend. * Passion for seizing opportunities for improvement at every turn. #LI-DG1 #LI-Remote Benefits of Working at CrowdStrike: * Market leader in compensation and equity awards * Competitive vacation policy * Comprehensive health benefits + 401k plan * Paid parental leave, including adoption * Flexible work environment * Wellness programs * Stocked fridges, coffee, soda, and lots of treats We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives and ways of solving problems so we strive to attract and retain talent from all backgrounds and create workplaces where everyone feels empowered to bring their full, authentic selves to work. CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work

Keywords: CrowdStrike, Sunnyvale , Sr. Technical Writer (Remote), Advertising , Sunnyvale, California

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