Front Office Supervisor
Company: Radisson Hotel Sunnyvale - Silicon Valley
Location: Sunnyvale
Posted on: January 27, 2023
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Job Description:
At the heart of Radisson Hotel Group Americas is our brand
promise, Every Moment Matters. More than just our motto, it's how
we do business and who we are at our core. We firmly believe that
our people are at the center of our success, so we strive to
provide a meaningful employment experience with a focus on
developing our team's talents.
Radisson Hotel Group Americas is proud to be one of the world's
leading hotel groups, with nine distinctive hotel brands featuring
more than 600 hotels throughout the US, Canada, and Latin America.
Our portfolio includes Radisson Collection, Radisson Blu, Radisson,
Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park
Plaza, Park Inn by Radisson, and Country Inn & Suites by
Radisson.
Responsibilities:
-Ensure a delightful, seamless arrival and departure for our
guests.
-Greets guest and processes hotel registration and other
transactions
-Keeps current on hotel accommodations, services and local
attractions
-Handles all guest compliments, comments, observations and
challenges in a timely manner to effectively achieve full guest
satisfaction
-Driving guests to and from various locations in the immediate area
using the hotel shuttle
-Records resolutions to guest complaints on the "Problem
Resolution" log
-Works with other departments as appropriate to arrange for
services requested by the guest
-Stays current with developments in the hotel by reviewing and
updating the communication log
-Prepares end of shift summaries and communications for management
and other shifts
-Encourages day to day up selling of guest accommodations and
promotes hotel amenities, food & beverage outlets, hotel services
and loyalty program
-Makes reservations in accordance with hotel's yield management
practices
-Processes customer credit at check-in in accordance with hotel
policy and data privacy policy standards
-Responsible for answering and fielding all calls to the hotel,
both internal and external
-Identifies and records special billing instructions and notifies
Accounting
-Obtains appropriate approvals and signatures for guest
transactions
-Follows hotel policy on cash banks
-Maintains confidentiality of guest information
-Gives personal attention, takes personal responsibility and uses
teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows
through when resolving guest problems
-Provides genuine hospitality and teamwork on an ongoing basis
-Assumes the responsibility to notice when the guest is not
satisfied and works to resolve
-Performs other duties required to provide the service brand
behavior and genuine hospitality
-Takes on role of MOD when Front Desk Supervisor is not
available
-Helps train and monitor new Guest Service Representatives.
-Assists Front Desk Manager organize and complete month end
financial reports.
-Actively seeks out improvements that can be made to current
processes and procedures that will maximize guest, employee, and
company satisfaction.
Requirements:
-Ideal candidate will have a minimum of 2 to 3 years of hotel front
desk and/or supervisor experience.
-Must have a valid driver's license and be able to successfully
pass a driving record check
-Strong knowledge of computer systems including Microsoft
applications and Outlook.
-Experience in Opera system preferential
-Strong verbal, written and interpersonal skills
-Works well independently or as part of a team
-Strong attention to detail
-Commitment to exceptional guest service
-Ability to maintain a positive and professional attitude when
handling all situations
-Adhere to the policies and procedures of the hotel
-Ability to work a flexible schedule including holidays and
weekends
-Working knowledge of computer and math skills.
Physical Requirements:
-Occasional lifting of up to 50 pounds
-Ability to stand for long periods of time
-Ability to hear with 100% accuracy with correction
-Ability to stand and exert well paced mobility for an eight (8)
hour shift
-Ability to lift, pull, push up to 70 pounds on an ongoing
basis
-Must be able to squat, bend, kneel and twist on an ongoing
basis
We are an equal opportunity and affirmative action employer and
make employment decisions without regard to age, race, religion,
national origin, gender, sexual orientation, gender identity,
disability, veteran status, genetic information or other protected
class. Background checks are also required before employment
begins.
Visa Requirements: We participate in E-Verify and all candidates
must be in possession of identification providing authorization to
work in the United States as defined in the Immigration Reform and
Control Act of 1968 (IRCA). This position does not offer
sponsorship of Work Visas.
Keywords: Radisson Hotel Sunnyvale - Silicon Valley, Sunnyvale , Front Office Supervisor, Administration, Clerical , Sunnyvale, California
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