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Front Office Supervisor

Company: Radisson Hotel Sunnyvale - Silicon Valley
Location: Sunnyvale
Posted on: January 27, 2023

Job Description:

At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it's how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team's talents.

Radisson Hotel Group Americas is proud to be one of the world's leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

Responsibilities:


-Ensure a delightful, seamless arrival and departure for our guests.
-Greets guest and processes hotel registration and other transactions
-Keeps current on hotel accommodations, services and local attractions
-Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
-Driving guests to and from various locations in the immediate area using the hotel shuttle
-Records resolutions to guest complaints on the "Problem Resolution" log
-Works with other departments as appropriate to arrange for services requested by the guest
-Stays current with developments in the hotel by reviewing and updating the communication log
-Prepares end of shift summaries and communications for management and other shifts
-Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
-Makes reservations in accordance with hotel's yield management practices
-Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
-Responsible for answering and fielding all calls to the hotel, both internal and external
-Identifies and records special billing instructions and notifies Accounting
-Obtains appropriate approvals and signatures for guest transactions
-Follows hotel policy on cash banks
-Maintains confidentiality of guest information
-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
-Provides genuine hospitality and teamwork on an ongoing basis
-Assumes the responsibility to notice when the guest is not satisfied and works to resolve
-Performs other duties required to provide the service brand behavior and genuine hospitality
-Takes on role of MOD when Front Desk Supervisor is not available
-Helps train and monitor new Guest Service Representatives.
-Assists Front Desk Manager organize and complete month end financial reports.
-Actively seeks out improvements that can be made to current processes and procedures that will maximize guest, employee, and company satisfaction.

Requirements:

-Ideal candidate will have a minimum of 2 to 3 years of hotel front desk and/or supervisor experience.
-Must have a valid driver's license and be able to successfully pass a driving record check
-Strong knowledge of computer systems including Microsoft applications and Outlook.
-Experience in Opera system preferential
-Strong verbal, written and interpersonal skills
-Works well independently or as part of a team
-Strong attention to detail
-Commitment to exceptional guest service
-Ability to maintain a positive and professional attitude when handling all situations
-Adhere to the policies and procedures of the hotel
-Ability to work a flexible schedule including holidays and weekends
-Working knowledge of computer and math skills.

Physical Requirements:

-Occasional lifting of up to 50 pounds
-Ability to stand for long periods of time
-Ability to hear with 100% accuracy with correction
-Ability to stand and exert well paced mobility for an eight (8) hour shift
-Ability to lift, pull, push up to 70 pounds on an ongoing basis
-Must be able to squat, bend, kneel and twist on an ongoing basis

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.

Keywords: Radisson Hotel Sunnyvale - Silicon Valley, Sunnyvale , Front Office Supervisor, Administration, Clerical , Sunnyvale, California

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