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Senior Operations Manager, IoT Mobility

Company: Plug and Play Tech Center
Location: Sunnyvale
Posted on: August 16, 2019

Job Description:

Senior Operations Manager, IoT Mobility

Job DetailsLevel ExperiencedJob Location PNP HQ - Sunnyvale, CAPosition Type Full TimeEducation Level 4 Year DegreeTravel Percentage NoneDescription WHO WE ARE:

Plug and Play is the ultimate innovation platform, bringing together the best startups and the world's largest corporations. We are on a mission to bring the benefits of Silicon Valley to all four corners of the world. Our vision is to make innovation open to anyone, anywhere.


We're an exceptional team with backgrounds in technology and entrepreneurship and we're growing rapidly to deliver on our mission. We're actively seeking a Manager of Operations to build strategies that scale the vertical and incorporate our processes across all offices. Our ideal candidate will be an innovative, collaborative, and bring demonstrated success in scaling startup organizations.


  • People Operations: Work directly with HR and management to manage all things people-related, including onboarding, performance feedback, leadership development, gap detection, employee retention and growth plans.

  • Create overall team key performance indicators (KPIs) for the year and consistently ensure the team are hitting key metrics of productivity including--sales targets, client NPS scores, ecosystem growth, investments, and platform expansion

  • Process Management: Assess and monitor improvements in external facing processes such as program structures, mentor sourcing, partnerships, and client management.

    • Systems and Communications: Implement a variety of internal software systems across large teams to efficiently scale business processes globally that produce meaningful business intelligence.

    • Create improvements in internal processes such as program management software, communication channels for teams globally and oversee implementation.

    • Budgets: Analyze and manage profit and loss statements for all offices and report quarterly to senior leadership and accounting to manage margins and growth

    • Collaboration: Manage operations and processes for a growing cross-functional team while collaborating with directors and senior operations staff of other verticals to standardize processes company-wide and internationally

      Qualifications REQUIREMENTS:

      • Bachelor's degree in human resources, business, marketing or related field; MBA preferred

      • 3-5 years of experience in operations, startup experience preferable

      • Detail oriented, highly organized, and comfortable working in a fast-paced environment

      • Strong process and analytical skills to identify inefficiencies and create improvements

      • Excellent communication skills and ability to drive alignment through influence

      • Self-motivated with the ability to work with minimal supervision

Keywords: Plug and Play Tech Center, Sunnyvale , Senior Operations Manager, IoT Mobility, Accounting, Auditing , Sunnyvale, California

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