Information Security and Compliance Specialist

Company: eGain
Location: Sunnyvale
Posted on: May 19, 2023

Job Description:

Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don't take ourselves too seriously. If for you work is fun, talk to us. We will not waste your time.Position: Information Security and Compliance SpecialistLocation: Sunnyvale, CADevelops and executes security controls, defences, and countermeasures to intercept and prevent internal or external attacks or attempts to infiltrate company email, data, e-commerce, and web-based systems. Maintains hardware, software, and network firewalls and encryption protocols. Administers cybersecurity policies to control physical and virtual access to systems. Performs network security audits and testing and evaluates system security configurations to ensure efficacy and compliance with policies and procedures. Conducts penetration testing and vulnerability assessments of applications, operating systems, and/or networks. Respond to cybersecurity breaches, identify intrusions and isolate, block, and removes unauthorized access. Researches and evaluates cybersecurity threats and performs root cause analysis. Assists in the creation and implementation of security solutions. Provides information to management regarding the impact on the business caused by theft, destruction, alteration, or denial of access to information and systems.Duties/ResponsibilitiesDaily monitoring of security infrastructure, security logs and tools.Maintain and optimize security monitoring and alerting systems.Review system designs and architectures and make security-related recommendationsReview, Develop, execute, and maintain security policies and proceduresRegulatory and standard compliance.Execute risk assessments and internal auditsRespond to customer questionnaires and inquiriesSupport Sales and Pre-Sales team in sales situations with customers, prospects, and partners on information security-related matters for eGain CloudTrack findings and work with teams to remediate risksMaintain security documents including Compliance documents, whitepapers, sales artefacts, etc.Align and consult with key stakeholders including Sales, IT, Legal, Finance, Product, Engineering, and OperationsEducation and Experience5+ years experience in an information security-related role, such as security analyst or security auditor3 years of experience conducting security control assessments or auditsProfessional security management certification is desirable, such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) or other similar certificationFamiliar with HIPAA Compliance, Sarbanes Oxley (SOX), NIST cybersecurity framework, ISO 27000 security standards, SOC2, FedRAMP and data protection regulations and requirementsExperience with central logging tools, methodologies, and best practices.Experience with firewall technologies, IPS/IDS tools, OWASP, vulnerability scanning tools, and other infrastructure security tools.Experience with risk management methodologies and frameworksStrong analytical, strategic, communication (verbal and written), and project management skillsSelf-motivated, flexible, and eager to constantly improve and expand my skill set.Ability to work with multiple customers, context switch, learn fast, and communicate wellBasic cross-functional understanding of network engineering concepts and protocols (e.g., TCP, UDP, SSL, VLAN, etc.)Nice to have:Government Cyber Security work experienceWorking knowledge of standard Unix infrastructure tools/protocols. (DHCP, DNS, NTP, SYSLOG, SSH, IPSec etc.)Basic Knowledge of Azure and AWS security modelsOur Hiring Process is "Easy with eGain"Step 1: Written test (should take roughly 70 minutes of your time)Aptitude sectionFunctional sectionWe will let you know within two business days of taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.Step 2: Panel interview (45 minutes)Step 3: Selection: If selected, you will receive a written offer within 3 days of the interview. Next StepEmail your resum-- to with the position title "Information Security and Compliance Specialist" in the email subject.

Keywords: eGain, Sunnyvale , Information Security and Compliance Specialist, Accounting, Auditing , Sunnyvale, California