Senior Service Engineer- Energy Storage
Company: Fluence Energy
Location: San Francisco
Posted on: April 25, 2024
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Job Description:
About Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global
market leader in energy storage products and services, and
optimization software for renewables and storage. With a presence
in over 47 markets globally, Fluence provides an ecosystem of
offerings to drive the clean energy transition, including modular,
scalable energy storage products, comprehensive service offerings,
and the Fluence IQ Platform, which delivers AI-enabled SaaS
products for managing and optimizing renewables and storage from
any provider. Fluence is transforming the way we power our world by
helping customers create more resilient and sustainable electric
grids.For more information, visit our, or follow us on or. To stay
up to date on the latest industry insights,.OUR CULTURE AND
VALUESWe are guided by our passion to transform the way we power
our world. Achieving our goals requires creativity, diversity of
ideas and backgrounds, and building trust to effect change and move
with speed.We are Leading Fluence currently has thousands of MW of
energy storage projects operated or awarded worldwide in addition
to the thousands of MW of projects managed by our trading
platform-and we are growing every day. We are Responsible Fluence
is defined by its unwavering commitment to safety, quality, and
integrity. We are Agile We achieve our goals and meet our
customer's needs by cultivating curiosity, adaptability, and
self-reflection in our teams.We are Fun We value the diversity in
thought and experience of our coworkers and customers. Through
honest, forthcoming, and respectful communications we work to
ensure that Fluence is an inclusive and welcoming environment for
all.LOCATION: East Bay, CA, San Francisco Bay Area, CA, USAABOUT
THE POSITION:The BESS Senior Service Engineer (SSE) under general
direction of the ASM (Area Service Manager), and working with FSTs
(Field Service Technicians) and FSEs (Field Service Engineers) and
performs all aspects of service operations, maintenance and support
for Battery Energy Storage Systems in a designated geographical
operating within the Fluence Regional Services department. The
Senior Service Engineer will assist the FST/FSE/ASM with site
reports, and other written and verbal communications between the
site and the Management Team, customers, vendors, etc.As the BESS
Senior Services Engineer, you will:---Own responsibility for site
safety utilizing best safety practices, building on established
Fluence safety culture and utilizing Fluence safety management
systems.---Owner of operations and maintenance of large-scale
energy storage sites and prime owner of customer relationship,
operating as primary point of contact for the site.---Drive and Own
the O&M Service business performance metrics/KPIs/SLAs for the
Area (Availability, Safety, Cost, Quality, etc.). Own the service
relationship with the customer. Support customer meetings to ensure
efforts are organized, communication is clear and service orders
are routed through established processes, ensuring Fluence meets
contractual requirements and support closing contract
disputes.---Identify and drive service process/cost improvements -
be a leader for the team and take on additional focused scope
service issues, i.e. contractor/vendor management, spares,
reliability, preventive maintenance planning/execution,
etc.---Inspect, test, repair, and energize utility-scale power and
controls equipment, execute various technical tasks, processes, and
procedures, such as: interpret single-line drawings and schematics,
troubleshoot BESS installations and configurations, perform
electrical installation and testing, troubleshoot control wiring
and I/O racks, configure TCP/IP and modbus protocols,
etc.---Perform scheduled & unscheduled maintenance on various BESS
equipment and related assets (including and not limited to: SCADA
communications, Inverters, MV & HV operations, HVAC, substations
switching & inspections, etc.).---Assists the FST/FSE/ASM with
creating/reviewing/approving/executing Work Orders, accurate
inventory management, data collection and summary
reports.---Support the FSE&Ts in managing multiple 3rd party
service vendors in the safe execution of O&M services across
contracted projects. Think and operate strategically about your
service area and region.---Actively identify and own process
improvements to our growing service organization to reduce costs,
improve reliability and improve quality of our services.---Hold
responsibility for meeting timelines and schedules, scopes of work,
quality assurances and inspections, successful troubleshooting and
repairs, and work orders completion.---Maintain open lines of
communication to technicians, engineers, and managers. Utilize
stop-work authority when warranted. Alert project team members
immediately of issues and concerns.---Drive continuous improvement
activities, and foster relationships with cross-functional teams to
facilitate collaboration and knowledge sharing.---Develop and
manage the service budget for sites within managed
portfolio.---Collaborate closely with internal and external
stakeholders to ensure project maintenance success and alignment
with organization objectives.---Foster relationships with
cross-functional teams to facilitate collaboration and knowledge
sharing.---All other job-related duties as assigned.What will our
ideal candidate bring to Fluence?
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Keywords: Fluence Energy, Sunnyvale , Senior Service Engineer- Energy Storage, Engineering , San Francisco, California
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