Connectivity Solutions Engineer

Company: Cepheid
Location: Sunnyvale, CA
Posted on: May 19, 2021

Job Description:

Work with customers on new implementation projects to interface Cepheid instruments to LIS systems; Assist customers to configure new GX systems to connect to networks and LIS systems; Map test codes, write result rules and verify data transmissions on GX and LIS systems; Troubleshoot and resolve advanced network connectivity issues and apply Cepheid GX security guidelines, Windows network and Windows operating systems; Conduct advanced ASTM/HL7 data analysis to troubleshoot and resolve LIS data transmission issues and applying a deep understanding of underlying Cepheid LIS communication protocol; Document inquiries, complaints and resulting investigations in the complaint management system; Adhere to Quality Management System procedures; Maintain product knowledge and support continuous improvement efforts; Contribute to quality compliance through accurate and concise case documentation; Represent Technical Support on projects and operational teams, communicating findings back to Technical Support.

Requirements: Bachelor's degree in information technology, engineering or related field (willing to accept foreign education equivalent) plus two years of experience in job or in clinical laboratory instrumentation, software, systems or in technical support. Experience must include: Working with network communication protocol used in the medical and diagnostic fields; Working with TCP/IP protocol suite, Microsoft Windows network and performance management as it relates to medical equipment and medical devices; Configuring network infrastructure and network hardware, including wireless access points, firewall, routers, switches, controllers within; Designing network data flow models along with setting up, maintaining and troubleshooting of computer network architecture used in a medical diagnostic environment; Working on products and projects with design, implementation, production, maintenance and record keeping as standardized by FDA; Working and handling of patient sensitive data in accordance with HIPAA compliance as dictated by the FDA; Maintaining records of investigation, handling and resolution of customer issues and software defects using CRM for FDA auditing; and Working directly with different types of medical device end users in troubleshooting product issues in a customer facing role.

CV to melissa.emerling@cepheid.com

Keywords: Cepheid, Sunnyvale , Connectivity Solutions Engineer, Biotech / Pharmaceutical , Sunnyvale, CA, California